Clifford Bailey
Los Angeles,CA
Summary
Trained Lead Technician skilled in installation, maintenance, advanced troubleshooting, and team building. Experienced in networking and problem solving. Able to read and correct blueprints and schematics and develop growth of peers and subordinates. Able to use multiple tools, machines, and heavy equipment to ensure timely completion of any task assigned
Overview
6
6
years of professional experience
Work History
Customer Engineer II
NCR Corporation
08.2020 - Current
- Provided on-site technical support and repair for ATMs
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Diagnosed and resolved hardware, software, and network issues, ensuring minimal downtime for clients
- Demonstrated efficiency in installations and maintenance individually or as part of collaborative, dedicated team.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Managed physical connections of Cat5 and coaxial cable, RJ45 clips and multimeter db, meter and phone butt sets
- Worked closely with multiple trades to complete large scale projects
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
Installation Technician
Athena Industries
02.2018 - 08.2020
- Installed, maintained and serviced a route consisting of over 100 Hyosung and Genmega ATMs spanning Orange County, Los Angeles, San Fernando Valley and more
- Installed complete systems at new residential and business construction sites
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Installed panels and devices and programmed equipment
- Operated digging and transporting equipment to efficiently fulfill project requirements.
- Delegated work for a crew of 12 to ensue labor was properly prepared and deployed to complete assigned tasks
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Followed detailed city plans to dig and trench public roads and neighborhoods to lay in backbone cables
- Climbed poles and ladders to install, maintain or inspect equipment.
Education
Some College (No Degree) - Computer Engineering
Santa Monica College
Santa Monica, CAEngineering
California State University - Northridge
Northridge, CA09.2005
High School Diploma -
Westchester Math Science & Aerospace Magnet
Skills
- Computer Skills
- Network Configuration
- Fault Isolation
- Equipment Operation
- Welding
- Knowledge of national electrical code
- Experience in Leadership
- Team Building
- Routine Inspections
- Organizational Skills
- Team Management
Accomplishments
Led team to achieve top safety and quality as well as bar setting earnings, earning recognition from upper management and financial
Promoted to Advanced Systems Customer Engineer Level II due to knowledge and Leadership that achieved record passing inspections.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Timeline
Customer Engineer II
NCR Corporation
08.2020 - Current
Installation Technician
Athena Industries
02.2018 - 08.2020
Some College (No Degree) - Computer Engineering
Santa Monica College
Engineering
California State University - Northridge
High School Diploma -
Westchester Math Science & Aerospace Magnet
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