Clifford Barner Sr
Covington
Summary
Results-driven professional with a strong background in operations management, team leadership, and customer service. Proven ability to enhance efficiency and foster positive work environments, ready to make a significant impact.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
Georgia Tech
Atlanta, GA
10.2021 - Current
- Managed daily operations to ensure efficiency and compliance with university policies.
- Analyzed data to identify trends, informing decision-making and strategic planning initiatives.
- Oversaw inventory management, ensuring availability while minimizing waste and costs.
- Facilitated communication between departments to enhance collaboration and project outcomes.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Unit Manager
Waffle House
Conyers, GA
03.2019 - 10.2021
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored staff, fostering a collaborative team environment and skill development.
- Implemented process improvements, enhancing operational efficiency and reducing service times.
- Managed inventory levels, optimizing stock control to minimize waste and maximize availability.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
Area Manager
Trane Ingersoll Rand
Duluth, GA
02.2008 - 01.2018
- Led operational teams to enhance efficiency and improve service delivery across multiple locations.
- Managed inventory control processes, optimizing stock levels and reducing errors in order fulfillment.
- Implemented strategic initiatives that increased customer satisfaction through improved response times.
- Developed training programs for staff, fostering skill development and enhancing team productivity.
- Collaborated with cross-functional teams to streamline processes, resulting in cost reductions and improved workflows.
- Oversaw compliance with safety regulations, ensuring a secure working environment for all employees.
- Conducted performance reviews, providing feedback and guidance to support employee career development.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Transformed underperforming teams into productive, profitable teams.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Supervised various locations, enforcing high-quality standards of operation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Computer And Information Systems
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Retail operations
- Employee scheduling
- Operations management
- Policy enforcement
- Cost control
- Verbal and written communication
- Scheduling and planning
- Compliance
- Professional and courteous
Accomplishments
While with Trane/Ingersoll Rand I received two(2) President's Awards.
Both for Innovation. The first for playing a major role in bringing the Commercial parts division together with the Dealer Sales Office(DSO) in the same building. The second award was for championing the first in Trane Parts history parts store inside a dealers building.
Certification
- ServeSafe, Tech Dining - Current
Timeline
Assistant Manager
Georgia Tech
10.2021 - Current
Unit Manager
Waffle House
03.2019 - 10.2021
Area Manager
Trane Ingersoll Rand
02.2008 - 01.2018
No Degree - Computer And Information Systems
Florida Agricultural And Mechanical University