Clifford Dockery
Ooltewah,TN
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
18
18
years of professional experience
Work History
Store Manager
Total Beverage
Chattanooga, TN
01.2017 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends to facilitate planning.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
Server
Applebee's Neighborhood Grill & Bar
Chattanooga, TN
06.2008 - 03.2012
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Store Manager
C&J Pawn Shop
Chattanooga, TN
02.1997 - 03.2006
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends to facilitate planning.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Red Bank High School
Chattanooga, TN06.1999
Skills
- Training Management
- Customer Service Management
- Assignment Delegation
- Program Optimization
- Department Oversight
- Originality and Creativity
- Supplier Monitoring
- Verbal and Written Communication
Additional Information
References: Andrew Allen (423) 304-5848
Trevor Grudenski (423) 619-3513
David Strozak (423) 503-1128
Timeline
Store Manager
Total Beverage
01.2017 - Current
Server
Applebee's Neighborhood Grill & Bar
06.2008 - 03.2012
Store Manager
C&J Pawn Shop
02.1997 - 03.2006
High School Diploma -
Red Bank High School
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