Clifford Sterling
598 Pine St. Brooklyn,NY
Summary
Admirable candidate with years of experience committed to client and customer care. One who exemplifies professionalism and productivity, along with elite communication and problem solving skills. Maintain ability to prioritize and manage multiple projects while keeping sight of all respecting details. Continuously strives to contribute efficiency, progress, and positive results. Seeking an opportunity that will allow me to apply my acquired customer service skills as well as learn and develop additional techniques that will prove to enhance between customer and company profile.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Con Edison
4 Irving Pl. New York, NY 10003
11.2021 - 05.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delivery Driver
DoorDash
303 2nd St. San Francisco, CA 94107
04.2021 - 11.2021
- Received daily delivery instructions and route assignments from dispatch.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Lead Consultant
FedEx Office Print Center
6 W 48th St. New York, NY 10036
12.2016 - 04.2021
- Knowledgeable in all areas of the store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers.
- Taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes.
- Performs duties utilizing consultative skills to anticipating needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, provide direction to the consultant and solve escalated customer issues.
Sales Associate
Target
519 Gateway Dr. Brooklyn, NY 11239
03.2013 - 12.2015
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
RadioShack
1169 Liberty Ave. Brooklyn, NY 11208
04.2010 - 02.2013
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Associate of Science - Criminal Justice
Fiorello H Laguardia Community College
Long Island City, NY12-2012
High School Diploma -
High School of Art And Design
New York, NY06-2005
Skills
- Paperwork Processing
- Inbound and Outbound Calling
- Call Management
- Communication
- Adapts well with others
- Highly organized
- Pays close attention to details
Timeline
Customer Service Representative
Con Edison
11.2021 - 05.2024
Delivery Driver
DoorDash
04.2021 - 11.2021
Lead Consultant
FedEx Office Print Center
12.2016 - 04.2021
Sales Associate
Target
03.2013 - 12.2015
Sales Associate
RadioShack
04.2010 - 02.2013
Associate of Science - Criminal Justice
Fiorello H Laguardia Community College
High School Diploma -
High School of Art And Design
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