Clifford Wilson
WASHINGTON,DC
Summary
Targeted management or sales positions to apply expertise in optimizing operations and driving growth initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager- MST
Family Dollar
12.2018 - Current
- Managed daily store operations, ensuring optimal inventory levels and product availability.
- Developed and implemented merchandising strategies to enhance customer experience and sales.
- Coordinated employee schedules, optimizing labor costs while meeting staffing needs.
- Oversaw daily operations to guarantee efficient store functionality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- As a MST (Model Store Trainer) Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions such as Store Manager and Assistant Manager.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Walgreens DBA Rite Aid
09.2017 - 11.2018
- Assisting the manager in organizing, planning and implementing strategy
- Coordinating retail store operations
- Ensuring store schedules and objectives are met by employees including training, and leadership skills.
- Inventory control and assuring all inventory goals are met through cycle counts, distribution, and ordering based on demand.
- Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, credits, and ordering changes from the bank.
- Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments.
- Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions, responding to customer complaints/concerns with a sense of urgency to see to their resolution
Shift Supervisor
Rite Aid
06.2015 - 09.2017
- Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions, responding to customer complaints/concerns with a sense of urgency to see to their resolution.
- Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments.
- Control inventory by performing proper receiving and stocking including accurate cycle counting, credits, processing merchandise transfers according to procedures, and reporting inventory problems
- Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, credits, and ordering changes from the bank.
- Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates.
- Oversee that store inventory is regularly inspected in accordance with the Product Freshness: Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.
- Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable.
Education
BBA - Business Management
University of the District of Columbia
05.2015
Skills
- Customer service
- Problem-solving
- Store operations
- Store merchandising
- Inventory control
- Leadership development
Certification
Certified food safety manager- Expires February 2027
Timeline
Store Manager- MST
Family Dollar
12.2018 - Current
Assistant Manager
Walgreens DBA Rite Aid
09.2017 - 11.2018
Shift Supervisor
Rite Aid
06.2015 - 09.2017
BBA - Business Management
University of the District of Columbia