Clifton Johnson
Flat Rock,MI
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Seasoned Operations Manager and talented leader with 11 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
FedEx
Van Buren, MI
01.2022 - Current
- Hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
- Plans, organizes, staffs, directs and controls specific day-to-day operations
- Managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers
- Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
- Determines opportunities for improvement of key metrics and executes action plans to achieve results
- Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
International Account Manager
Gate Gourmet
Romulus, MI
01.2021 - 01.2022
- Control together with the tray-setting and food-production the timing for the food flow
- Supervise the processing time to avoid delays and lapses
- Ensure correct updating of the customer specifications in each consigned department
- Manage, motivate, and assist flight coordinator and food packer department
- Select, train, manage, schedule, develop, discipline, conducts performance appraisals, and counsel team members
- Assist airlines to determine the operational need for service delivery and interpreting their requirements
- Set up and oversee the requirements for all flights
- Coordinate and agree on catering specification with clients and ensure accurate setup of catering, stores and bar requirements
- Comply with all food safety and hygiene regulations.
- Identified and analyzed key competitors and related products.
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
Territory Manager
Multi Radiance Medical
Solon, OH
05.2017 - 07.2021
- Develop sales methods for specific geographic areas based on their preferences and relevant data, forecasting future needs and providing current and new customers with tangible value based on these needs
- Engage with hundreds of customers to build effective, long-term relationships while utilizing referrals to enhance new business opportunities
- Create and provide sales presentations to 20 of staff members, demonstrating innovative practices
- Provide training and education both formally and informally to staff members, coordinating all information in a manner that empowers them and their relationships with customers
- Negotiate deals with customers, creating a mutually beneficial relationship that provides the customer with realistic prices while enhancing organizational revenue.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
Terminal Manager
Service by Air
Romulus, MI
10.2013 - 05.2017
- Created invoices for customer orders and all account information, ensuring accurate record keeping
- Audited accounts, revenue, and other financials accurately weekly
- Resolved disputes with vendors and customers concerning payments, pricing, and other appropriate data in a timely manner to avoid future discrepancies
- Provided Profit & Loss (P&L) reporting to ownership so that executives could make effective decisions concerning profit and revenue generation
- Improved and streamlined the efficiency of the billing process, generating over $30,000 in revenue.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
Internet Sales Consultant
Volkswagen
Orlando, FL
08.2013 - 09.2014
- Qualified customers for specific deals and loans based on their needs and finances, providing them with options concerning purchases, leases, and other offers
- Scheduled customer appointments so that they received service in a timely manner while appropriately directing sales traffic to the dealership
- Worked with warm sales leads, following up with personalized information to enhance sale closings
- Provided exceptional customer service to individuals in person and over the phone, showcasing all appropriate products and informing customers of all applicable information to enhance their ability to make informed decisions.
- Managed email marketing campaigns targeting specific segments of the customer database, driving engagement and boosting conversion rates.
- Organized virtual events such as webinars or livestreams that showcased new products or industry insights, attracting potential customers and generating interest in the brand.
Technical Support
Convergys
Heathrow, FL
07.2012 - 08.2013
- Created recurring revenue through sales, engaging with current and new clients to promote a positive and effective relationship that provides value to clients
- Troubleshot and de-escalated client issues daily, providing direct support and specific directions unique to each issue in a way that clients understood
- Educated internal and external individuals concerning specific products so that they received appropriate working knowledge and could effectively utilize these products to enhance their experiences
- Worked with clients to facilitate the execution of long-term solutions for all hardware and software issues
- Generated the most revenue for the organization and was noted as a top 5 Sales performer.
Education
Master of Business Administration -
Wayne State University
12.2024
Bachelor of Science - Film
Full Sail University
06.2012
Skills
- QuickBooks
- Profit & Loss (P&L)
- Accounting
- Accounts Payable
- Business Development
- Account Management
- Bank Reconciliation
- Sales
- Outside Sales
- Forecasting
- Troubleshooting
- Training
- Negotiating
- Problem-Solving
- Team Leadership
- Operations Management
Timeline
Operations Manager
FedEx
01.2022 - Current
International Account Manager
Gate Gourmet
01.2021 - 01.2022
Territory Manager
Multi Radiance Medical
05.2017 - 07.2021
Terminal Manager
Service by Air
10.2013 - 05.2017
Internet Sales Consultant
Volkswagen
08.2013 - 09.2014
Technical Support
Convergys
07.2012 - 08.2013
Master of Business Administration -
Wayne State University
Bachelor of Science - Film
Full Sail University