Clifton Miles
Clyde,TX
Summary
Service professional with strong track record in managing and optimizing service operations. Known for improving operational processes and delivering high-quality service. Valued for collaborative approach and consistent achievement of results, demonstrating reliability and adaptability. Key skills include problem-solving and effective communication.
Overview
13
13
years of professional experience
Work History
Permanency Case Manager
2INgage
03.2025 - Current
- Advocated for child welfare by collaborating with families and service providers to ensure the best outcomes for children.
- Managed diverse caseload of 17 children and 45 parents by creating and implementing individualized plans to address the unique challenges faced by clients.
- Provided essential family support services by connecting families with community resources and providing guidance to enhance their well-being.
- Implemented crisis intervention strategies to stabilize situations and support individuals during critical moments such as relapse or child on the run.
- Coordinated resources effectively to facilitate access to services that promoted the health and stability of families.
- Coordinated multidisciplinary team meetings to enhance client care and resource allocation.
- Monitored progress of clients, adjusting intervention strategies as necessary for optimal outcomes.
Wholesale Manager
Genuine Parts Company – NAPA
09.2023 - 10.2024
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Places 8 to 12 in-person calls to automotive shops per day to leverage the best possible relationship.
- Developed and implemented pricing strategies to enhance competitive positioning in wholesale market.
- Managed inventory levels and optimized supply chain processes to ensure product availability.
- Mentored team members in 17 stores across Texas on sales techniques and customer service best practices to drive performance.
Service Supervisor
NexTier
05.2022 - 09.2023
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Trained and mentored staff on best practices, enhancing team performance and service delivery.
- Implemented process improvements, reducing operational delays and increasing efficiency in service execution.
- Coordinated scheduling and resource allocation to optimize workflow and meet client demands effectively.
Operations Manager
Abilene Foundation Repair
10.2020 - 05.2022
- Recruiting new employees to fill vacancies on crew
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Mentored team members on best practices for project execution and safety protocols.
- Implemented cost-saving measures that improved resource allocation across projects.
- Analyzed project metrics to identify areas for process improvement and increased productivity.
Service Operator II
Halliburton Energy Service
05.2013 - 03.2020
- Operated and maintained drilling equipment to ensure optimal performance and safety.
- Monitored well site operations, identifying potential issues and implementing corrective measures.
- Collaborated with cross-functional teams to develop efficient operational protocols and enhance workflows.
- Trained junior operators on equipment handling, safety procedures, and best practices for field operations.
- Job site safety leader.
Education
BS - Psychology, Religious Education
Howard Payne University
Brownwood, TX01.1995
Skills
- Gear Pump Maintenance
- Lobe pump Maintenance
- High Pressure Positive Displacement Pump Maintenance
- Screw Pump Maintenance
- Hydraulics
- Machine operation
- Mechanical troubleshooting
- Hydraulic systems
- Precision measurement
- Pneumatic systems
- Teamwork and collaboration
Timeline
Permanency Case Manager
2INgage
03.2025 - Current
Wholesale Manager
Genuine Parts Company – NAPA
09.2023 - 10.2024
Service Supervisor
NexTier
05.2022 - 09.2023
Operations Manager
Abilene Foundation Repair
10.2020 - 05.2022
Service Operator II
Halliburton Energy Service
05.2013 - 03.2020
BS - Psychology, Religious Education
Howard Payne University