Pamela Knod
Nederland,TX
Summary
Collaborative leader with strong analytical problem-solving skills and a proven track record in team building and motivation. Experienced in managing operations across various industries, specializing in strategic planning and process optimization. Recognized for enhancing operational efficiency and driving growth through streamlined processes.
Overview
11
11
years of professional experience
Work History
Regional Operations Manager
Miss Fit Fitness
Port Neches, TX
01.2020 - Current
- Ensures all team members are aligned with tasks and are supported.
- Adjust actions and targets to ensure the business is on track to meet growth targets.
- Cultivate a work environment that is conducive to growth and open communication.
- Oversee financial, numerical, and statistical data for all aspects of the business.
- Traveled between 2 locations per week to manage each and perform reviews of individual managers and employees
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs, and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Led weekly meetings with regional staff to review progress, address challenges, and drive timely task completion.
- Built and maintained relationships with local vendors, suppliers, and partners to maximize supply chain management.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skill set.
- Coordinated employee grievances and disputes in a timely and professional manner by finding constructive solutions.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Recruited top talent to maximize profitability.
- Managed inventory levels and procurement processes for regional supply needs.
- Facilitated regular meetings with management to discuss operational challenges.
Administrative Assistant
SGS North America
Beaumont, TX
07.2014 - 01.2020
- Oversee payroll operations for dual locations.
- Manage new hire documentation (Onboarding).
- Generate lab analysis in compliance with customers' specifications using the SLIM system.
- Upkeep of Employee DISA.
- Calculate monthly accruals for multiple branch locations.
- Input data into the Navarik system.
- Facilitate data entry processes and invoicing for coordinators
- Executed a record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed department budgets and generated financial reports for management review.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Liaised between clients and vendors, and maintained effective lines of communication.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted in preparing reports and presentations for client meetings and internal reviews.
- Handled confidential documents in an organized fashion according to established protocol.
Education
Bachelor of Business Administration - Human Resource Management
Lamar University
Beaumont, TXAssociates - Business Administration
Lamar Port
Port Arthur, TXSkills
- Staff development and recruitment
- Performance tracking
- Budget management
- Impactful team leader
- Interpersonal communication
- Expense management
- Customer and vendor relations
References
References available upon request.
Timeline
Regional Operations Manager
Miss Fit Fitness
01.2020 - Current
Administrative Assistant
SGS North America
07.2014 - 01.2020
Bachelor of Business Administration - Human Resource Management
Lamar University
Associates - Business Administration
Lamar Port