Summary
Overview
Work History
Education
Skills
Timeline
Clifton Royall

Clifton Royall

Leland,NC

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

15
15
years of professional experience

Work History

Residential Connectivity Sales Manager

Charter Communications
04.2022 - Current
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Supervised sales team of 40+ people, stepping in to support employees and deliver smooth sales processes for clients.
  • Held weekly meetings with Supervisors to identify techniques to overcome sales obstacles.

Direct Sales Supervisor

Charter Communications, Time Warner Cable
08.2017 - 04.2022
  • Recruit, interview and hire new Direct Sales Staff
  • Supervise and Monitor a team of Direct Sales Staff to ensure Sales goals are met or exceeded
  • Develop staff to be more productive in planning, executing, and achieving sales goals
  • Assigning territory to Direct Sales Staff
  • Training Direct Sales staff on current/upcoming promotions and incentives
  • Communicating objectives and concerns both up and down the chain of command
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.

General Manager

Domino’s Pizza
02.2015 - 08.2017
  • Recruit, interview, and hire new crew members and Assistant Managers
  • Create schedules for crew members and Managers to meet business needs
  • Train and re-train crew members and managers on customer service, up-selling, and meal preparation procedures
  • Order and maintain proper inventory levels for business needs

Route Manager

H and G Pest Solutions
02.2015 - 12.2016
  • Plan pest control route based on customer scheduled days for treatment
  • Track and maintain chemical levels on truck to ensure necessary chemical levels to perform all treatments
  • Communicate with customers daily to schedule appointments for next day
  • Communicate with customers at time of visit about current and upcoming needs to keep home protected from pest
  • Obtain new contracts by building rapport with customers and neighborhoods

Owner/Partner

All Star Lawn, LLC
09.2008 - 02.2015
  • Recruit, hire and train subcontractors to perform Home inspection Services in multiple different regions of the Carolinas
  • Monitor and communicate due dates and requirements for multiple types of Home Inspections
  • Call and schedule Insurance inspections with homeowners and sub-contractors
  • Apply and Obtain new contracts with different Home Inspection Service Companies

Education

Western Governor’s
General Education Took Prerequisite, research, and Critical thinking courses Completed all courses that I registered for. However, due to the success of my business at the time, I was unable to devote time to registering for additional classes

HS Diploma - undefined

CFCC, Wilmington, NC
Recognized as a member of the Dean’s List at time of Graduation, High School Education One and One half year early at age of 17

Skills

  • Skills & Abilities
  • Persuasive Negotiations
  • Sales Expertise
  • Market and Competitive Analysis
  • Sales Process
  • Goals and Performance
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Direct Sales
  • Product Knowledge

Timeline

Residential Connectivity Sales Manager - Charter Communications
04.2022 - Current
Direct Sales Supervisor - Charter Communications, Time Warner Cable
08.2017 - 04.2022
General Manager - Domino’s Pizza
02.2015 - 08.2017
Route Manager - H and G Pest Solutions
02.2015 - 12.2016
Owner/Partner - All Star Lawn, LLC
09.2008 - 02.2015
Western Governor’s - ,
CFCC - HS Diploma,

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Clifton Royall