Open To Work
Clint Apperson
Macon,Georgia
Summary
Experienced Customer Support professional with 20+ years in call center, retail, automotive, finance, and software sectors. Managed high-volume interactions, resolved complex issues, and fostered long-term relationships, achieving a 98% Customer Satisfaction rating. Expertise in CRM systems, conflict resolution, and process improvement, with a strong ability to multitask and meet performance goals in fast-paced environments.
Overview
1
1
years of post-secondary education
21
21
years of professional experience
Work History
Finance and Office Manager
Harley Auto Sales
Gray, USA
09.2022 - 11.2025
- Processed customer credit applications and secured financing approvals from multiple lending partners to facilitate timely transactions.
- Guided customers through vehicle purchasing and financing processes while delivering exceptional customer service.
- Managed dealership office operations, customer documentation, compliance records, and administrative functions to ensure seamless workflow.
- Prepare vehicle titling paperwork, contracts, and financial documents with a high degree of accuracy.
- Resolved customer concerns and financing-related issues promptly and professionally, enhancing overall customer satisfaction.
- Maintain strong customer relationships through responsive communication and personalized service.
- Utilize Microsoft Office and Google Workspace for reporting, scheduling, customer communication, documentation, and record management.
- Coordinate multiple customer transactions simultaneously while meeting deadlines in a fast-paced environment.
- Support sales operations through administrative assistance, customer follow-up, and process management.
- Managed daily office operations and maintained efficient workflow.
- Oversaw inventory management and ordered supplies as needed.
- Facilitated communication between departments to support sales initiatives.
- Maintained accurate records of transactions and client information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Software Trainer
Wayne Reaves Computer Systems
Macon, USA
08.2020 - 09.2022
- Trained automotive dealerships on Dealer Management Software (DMS) systems and operational workflows.
- Delivered virtual training sessions to dealership staff, improving user adoption and operational efficiency.
- Assessed user learning needs and adapted training approaches accordingly.
- Maintained an average 98% Customer Satisfaction Survey rating through responsive support and effective issue resolution.
- Conducted remote software installations, onboarding sessions, and technical troubleshooting support.
- Built long-term customer relationships through professional support, follow-up, and ongoing assistance.
- Collaborated with internal teams to resolve technical issues, improving client satisfaction and outcomes.
- Utilized Microsoft Office and Google Workspace to develop training materials, manage documentation, and coordinate client communications.
- Collaborated with product teams to stay updated on software updates and enhancements.
- Facilitated feedback sessions to enhance training effectiveness and refine content.
- Communicated with developers on new features, bugs and customer comments.
- Collected and analyzed software requirements from internal, industry and government sources.
- Collaborated with other trainers on the development and delivery of effective learning experiences.
Customer Support Specialist
Nordstrom
Remote
09.2016 - 07.2020
- Maintained an average 98% Customer Satisfaction Survey rating by consistently delivering exceptional customer service.
- Resolved customer concerns efficiently while maintaining a customer-first approach.
- Managed high-volume inbound customer inquiries regarding orders, returns, exchanges, shipping, and product information.
- Assisted customers with product availability, order tracking, and direct-to-customer shipments.
- Handled escalated customer issues with professionalism, empathy, and problem-solving skills.
- Handled escalated customer issues with professionalism and empathy, ensuring timely resolutions and customer satisfaction.
- Maintained productivity and service quality standards in remote environment, effectively supporting customer needs and inquiries.
- Documented customer interactions accurately and ensured timely follow-up on outstanding issues.
- Fostered customer retention by creating positive experiences and building trust through consistent, high-quality support.
Education
Associate of Science - Data Analytics
Southern New Hampshire University
Remote, GA 06.2026 - 06.2026
GED -
St. Marys High School
St. Marys, West Virginia 08.2001 - 05.2004
Skills
- Customer Account Management
- Finance Systems
- Reporting
- Document Management
- CRM Systems
- DMS Solutions
- Data Entry
- Microsoft Office Suite
- Google Workspace Suite
- Technical Troubleshooting
- Remote Support
- Software Installation
- Ticket Management Systems
- Email Support
- Phone Support
- Chat Support
- Computer Networking
Accomplishments
- Achieved and maintained a 98% Customer Satisfaction Survey rating in customer-facing roles.
- Successfully supported customers across retail, automotive, finance, and software industries.
- Delivered remote technical support and training to dealership teams nationwide.
- Developed strong customer relationships through effective communication and issue resolution.
- Demonstrated success managing high-volume customer interactions while maintaining service quality.
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$25000/yr - $200000/yrTimeline
Associate of Science - Data Analytics
Southern New Hampshire University
06.2026 - 06.2026
Finance and Office Manager
Harley Auto Sales
09.2022 - 11.2025
Software Trainer
Wayne Reaves Computer Systems
08.2020 - 09.2022
Customer Support Specialist
Nordstrom
09.2016 - 07.2020
GED -
St. Marys High School
08.2001 - 05.2004