Clint Bishop-Black
Signature Aviation
Gloucester,MA
15
years of professional experience
Highly detailed and operations-focused air concierge and customer service associate with 12 years of experience and a keen interest in aviation and airport operations. Eager to work alongside operation-driven and safety-minded individuals to create a professional, safe, and smooth-running FBO, G.A. terminal, and ultimately a safe and secure international airport
.
Work History
Air Concierge
11 Years 10 Months- Greets all customers and flight crew in a warm, friendly, welcoming tone. Assists with directing and escorting customers, crew and visitors to different parts of the ramp and facility as needed during the day and operation.
- Adheres to strict safety guidelines while performing towing operations, reducing the risk of accidents or damage to aircraft.
- Addresses passenger concerns swiftly, cultivating a reputation for excellent customer care among clientele.
- Aids in enplaning and deplaning of aircraft passenger's and pilot's luggage, aircraft inventory, and on-board aircraft stock.
- Assists with tenant customers, tenant mechanics, arrivals and departures of tenant aircraft, and specific tenant aircraft needs.
- Maintains high level of professionalism and discretion when assisting guests.
- Assists with cleaning, maintaining, and updating flight facilities and lobby area.
- Maintains safe, secure, professional, friendly and efficient workplace, lobby and flight ramp for customers, pilots, and co-workers.
- Keeps up to date with all local, state and federal safety, health, and airport policies for Dulles Signature facility.
- Assists with coordinating of high-profile customers by means of standard company policies and security services that may be associated with VIP flights.
- Performs medical escorts of EMS vehicles based on best practices and security protocols.
- Successfully trains new personnel on company practices and airport policies.
- Suggested healthier and cost effective customer amenities that were successfully implemented.
- Actively listens to customers, handles concerns quickly and communicates more pressing issues to supervisors or managers, as needed.
Player Services
2 Years 9 Months- Greeted all members and guests and provided them with up to date knowledge and guidance on amenities, course conditions, and events.
- Assisted golfers by loading bags, cleaning clubs and preparing golfers for play, ensuring all their needs were met.
- Provided suggestions and directions on proper golf course etiquette to members and guests.
- Assisted golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in golf carts.
- Assisted and coordinated services with other golf operations staff, as needed to maintain safe, clean , and operational working environment.
- Performed daily activities including overseeing and cleaning guest areas, storage areas, and golf cart fleet to ensure a safe and clean environment was provided for members and guests. .
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Built and established positive relationships with patrons, team members and supervisors.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma
Skills
Microsoft Office
Customer Service
Policy and Procedure Adherence
Vendor Interaction
Concierge Assistance
Guest Satisfaction
Operational Improvements
Flight Tracking
Attention to Detail
Safety Procedures
Timeline
Air Concierge
Signature Aviation
11.2014 - CurrentRead More
Player Services
Toll Brother’s Inc.
02.2012 - 11.2014Read More
Battlefield High School
High School Diploma
Read More