Christopher Wilton

Responsibilities:

• Provide comprehensive end-user support across multiple departments and technical environments.
• Deliver onboarding and ongoing IT training to users and support teams.
• Configure, deploy, and maintain secure network infrastructure and servers.
• Automate routine network tasks and support incident response workflows.
• Collaborate with internal teams and external vendors on technology implementations.
• Maintain HIPAA compliance across systems and processes.

Key Achievements:

• 1 hour or less downtime per year achieved resulting in 99.99% uptime after designing and deploying the organization’s complete server and network infrastructure to include Dell VXRail nodes, HPE Aruba switches, and Palo Alto firewalls.
• Oversaw a 60% reduction in paper dependency by researching, proposing, and implementing a digital fax solution to streamline communications and workflows.
• Onboarded 2 interns as full-time employees after having initiated and led the development of a successful IT internship program.
• Configured and deployed networks and hardware for new sites and employees throughout the expansion from 3 sites and 100 employees to 13 sites and 350 employees.