Cloe Austin
Falls Church,VA
Summary
Dependable and successful at providing fast, high-quality customer service to guests. Adaptable with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Esthetician
Mon Sanctuaire
Alexandria , VA
12.2023 - Current
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
Lash Stylist
Amazing Lash Studio
Alexandria, VA
12.2023 - Current
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
General Manager
Dominos Pizza Inc.
03.2019 - 04.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Barista
Starbucks
01.2017 - 03.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
Falls Church High School
Falls Church, VA06.2018
Skills
- Customer Service
- Judgment and Decision-Making
- Menu Item Recommendation
Timeline
Esthetician
Mon Sanctuaire
12.2023 - Current
Lash Stylist
Amazing Lash Studio
12.2023 - Current
General Manager
Dominos Pizza Inc.
03.2019 - 04.2022
Barista
Starbucks
01.2017 - 03.2019
High School Diploma -
Falls Church High School
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