Cloe Pain
Cambridge ,Cambridgeshire
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Receptionist
Accor Hotels
2023.09 - 2024.07
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
Restaurant Hostess
Pluckers
2022.08 - 2023.06
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Science - Business And Tourism Management
Anglia Ruskin University
Cambridge, UK06.2026
High School Diploma -
Santa Fe High School
Santa Fe, TX05.2023
Skills
- Guest Relations
- Professional Appearance
- Customer Service
- Teamwork and Collaboration
- Hospitality services
- Problem-Solving
- Front Desk Management
- Strategic Planning
Timeline
Hotel Front Desk Receptionist
Accor Hotels
2023.09 - 2024.07
Restaurant Hostess
Pluckers
2022.08 - 2023.06
Bachelor of Science - Business And Tourism Management
Anglia Ruskin University
High School Diploma -
Santa Fe High School
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