Cloey Y Sullivan

• Evaluated applicants' skills and qualifications against job requirements.
• Managed the onboarding process for new hires including paperwork completion, orientations.
• Encouraged internal employee growth by focusing on talent within organization.
• Created and implemented employee retention strategies.
• Actively increased retention weekly by 50% - 67% by implementing effective talent retention methods.

Account Executive Team Lead

• Trained new hires on proper procedures for working within a collaborative environment.
• Developed and implemented sales strategies to maximize retail sales.
• Trained sales staff on product knowledge and sales techniques.
• Attracted customers and boosted sales by our sales dialogue
• Attended sales meetings to discuss strategies for increasing sales volume.

• Assisted customers in selecting items that met their individual needs and preferences.
• Maintained a high level of customer service while ensuring customer satisfaction.
• Responded promptly to customer inquiries via phone calls or emails.
• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

• Reviewed insurance policies to ensure compliance with existing regulations.
• Negotiated terms of agreements with customers regarding coverage options and premiums. Business to Business (B2B)
• Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.

• Created customized itineraries for customers based on their preferences and budget.
• Provided customer service to clients via phone, email, and in-person meetings.
• Researched various destinations to provide detailed information about attractions, activities, restaurants, transportation options.
• Solved customer queries related to booking processes and payment issues.