Clover Marshall
Portland
Summary
Dynamic professional with extensive experience in customer service and team building, notably as an Assistant Store Manager at Hot Topic. Proven ability to enhance sales through effective marketing strategies and new hire training. Skilled in problem-solving and operational efficiency, consistently delivering exceptional service and fostering a positive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Hot Topic
Portland
05.2024 - 06.2025
- Trained new hires on store policies and customer service excellence.
- Processed customer transactions efficiently while managing cash register operations.
- Provided outstanding service by greeting clients promptly and professionally.
Barista Shift Supervisor
Smith Coffee
Portland
10.2023 - 05.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Ordered products from suppliers when inventory was low or out of stock.
- Arranged merchandise and built eye-catching displays to increase sales.
Baker
Crumbl Cookies
Wilsonville
08.2022 - 06.2023
- Decorated cookies creatively using various icing techniques and tools.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
Education
Bachelor of Arts - Film
Portland State University
Portland, OR06-2027
Skills
- Customer service
- Marketing and promotions
- Problem-solving
- Store opening and closing
- New hire training
- Team building
Certification
- Food Handlers License
References
References available upon request.
Timeline
Assistant Store Manager
Hot Topic
05.2024 - 06.2025
Barista Shift Supervisor
Smith Coffee
10.2023 - 05.2024
Baker
Crumbl Cookies
08.2022 - 06.2023
Bachelor of Arts - Film
Portland State University
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