Clovis Ladjui Tchoudi
Grand Prairie
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FLEX N GATE
Grand Prairie
06.2020 - 05.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Pedagogy, Psychology, Ethics
Teacher's Training of Junior School Cameroon
Bafoussam , Cameroon 06-2021
High School Diploma -
Government Bilingual College Bafoussam
Bafoussam , Cameroon 06-2020
Skills
- Senior leadership support
- Call center experience
- Office equipment proficiency
- POS systems expert
- Member account management
- Route management
- Live chat support
- Shipping procedures
- Promotional support
- Decision-making
- Quality control
- Adaptive team player
- Escalation management
- Call management
- Service standard compliance
- Information security
- Account management
- Dispute resolution
- Cultural awareness
- Calendaring
- Time management
- Customer relations
- Customer RMA management
Certification
certified scrum master.
Timeline
Customer Service Representative
FLEX N GATE
06.2020 - 05.2025
Pedagogy, Psychology, Ethics
Teacher's Training of Junior School Cameroon
High School Diploma -
Government Bilingual College Bafoussam
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