Cloyd Clarke
9535 115 Th ST South Richmond Hill ,NY
Summary
Dynamic owner of Buzz Roadside Assistance with proven expertise in customer relations and operations management. Enhanced customer loyalty through exceptional service and rapid response to emergencies. Skilled in business development and negotiation, ensuring swift resolutions for stranded motorists while maintaining safety and efficiency. Committed to delivering outstanding support and building lasting relationships.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
14
14
years of professional experience
Work History
Owner
Buzz Roadside Assistance
07.2019 - Current
- Demonstrated expertise in utilizing tools and equipment necessary for successful roadside assistance operations.
- Facilitated prompt roadside assistance for stranded motorists by maintaining accurate location information and dispatching appropriate resources.
- Adhered to all safety protocols during roadside assistance tasks, ensuring both personal and customer wellbeing.
- Increased customer loyalty by going above and beyond to ensure all needs were met during roadside assistance interactions.
- Assisted with emergency road service when needed, providing prompt and efficient roadside assistance to stranded drivers.
- Managed time efficiently to ensure rapid response to multiple simultaneous roadside assistance requests within assigned territory.
- Assisted customers in navigation towards nearby repair facilities or safe locations following completion of roadside assistance tasks.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Streamlined communication with customers, dispatchers, and other service providers to facilitate seamless roadside assistance experiences.
Roadside Assistance
Lighting Roadside Assistance
06.2017 - 08.2019
- Provided support during emergency roadside assistance calls, offering fast solutions for stranded motorists.
- Provided emergency roadside assistance information to members experiencing travel difficulties or breakdowns.
- Provided emergency roadside assistance for customers in need of immediate tire repairs or replacements, solidifying the company''s reputation for outstanding customer support.
- Provided emergency roadside assistance, ensuring swift resolution of breakdowns and minimizing operational delays.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Provided emergency roadside assistance to customers experiencing breakdowns, quickly assessing the situation and performing necessary repairs to get them back on the road safely.
News Paper Delivery
New York Post
11.2015 - 05.2016
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Construction
Zara Reality
07.2013 - 10.2015
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Loaded and unloaded construction materials to prepare for use in construction.
Construction
Ragor Khan Construction
09.2011 - 07.2013
- Enhanced bridge construction efficiency by implementing modern and innovative labor practices.
- Provided expert guidance during construction phases, addressing unforeseen challenges promptly.
- Cleaned up construction sites and inventoried, put away, and cleaned materials.
- Assessed and optimized design plans for construction for Type facilities.
- Assisted in construction of commercial and residential buildings.
- Conducted quality control of materials used in construction.
- Assisted with small construction projects such as bench and sign repair and installation and tie-wall construction.
Education
High School Diploma - Arm Security Guard
Glenmont Job Corps
Albany, NY07.2011
Associate Of Business Administration - Business
Hudson Valley Community College
Troy, NY07.2011
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
- Business planning
- Operations management
- Business development
- Business marketing
- Consulting
- Negotiation
- Sales leadership
- Customer service
- Teamwork and collaboration
Timeline
Owner
Buzz Roadside Assistance
07.2019 - Current
Roadside Assistance
Lighting Roadside Assistance
06.2017 - 08.2019
News Paper Delivery
New York Post
11.2015 - 05.2016
Construction
Zara Reality
07.2013 - 10.2015
Construction
Ragor Khan Construction
09.2011 - 07.2013
High School Diploma - Arm Security Guard
Glenmont Job Corps
Associate Of Business Administration - Business
Hudson Valley Community College
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