Cyndi Cunnane
Los Alamitos,CA
Summary
Dealer Development Manager with experience in sales, marketing, relationship building and business development. Proven expertise in building and sustaining strong profitable relationships with dealership clientele. Trained in identifying customer needs, clarifying issues, utilizing resources, facilitating decisions, strategic planning and becoming a trusted advisor. Maintained a consistent track record of achieving market share and exceeding business goals through a positive and professional teamwork environment.
Overview
27
27
years of professional experience
Work History
Dealer Development Manager
Fifth Third Bank
04.2012 - 08.2023
- Introduced and Implemented Fifth Third Prime program to Southern California New Auto Dealership Franchises.
- Started the market with 14 New Auto Dealerships signed and grew the market to 160 signed dealerships.
- Efficiently maintained the territory for continued profitable growth.
- Handled and collected demand buybacks for breach of Dealer Agreement.
- Conducted sales meetings and trained appropriate staff on the features and benefits of Fifth Third Banks program.
- Monitored dealerships scorecard and conducted conversations with General Managers, Owners regarding portfolio expectations.
- Supported and encouraged teamwork and partnership throughout the bank.
- Produced 313MM in loan volume in the last 3 years.
Dealer Development Manager
GWC Warranty Auto Insurance
07.2010 - 04.2012
- Marketed Warranties and Gap products to Auto Dealerships, new and independent.
- Established sales strategy to increase production profit with GWC products.
- Trained dealership personnel, Finance and Service departments on overall coverage and benefits of GWC.
- Achieved strong relationships with key clients; Owners and General Managers.
- Accomplished record month in February 2012. Increased by 235 percent of same month last year.
Dealer Development Manager
HSBC Auto Finance
11.1996 - 09.2008
- Managed a Service Triangle team and demonstrated excellent participation and collaboration. Maintained 80% of active dealerships funding on a monthly basis. Our team was very competitive and consistent in achieving and exceeding goals. Our team continued to perform at the top in the Southern California territory on every measure.
- Monitored dealership relationships to endure profitable and efficient business. Consistently discussed and reviewed dealerships commitment and expectations.
- Conducted sales meetings and trained staff on the benefits of HSBC program. Continued and reviewed with dealership to get commitment and set up goals.
- Discussed and collected all active charge backs and titles outstanding.
- Utilized full advantage of HSBC internal training to enhance my knowledge and skills.
- Facilitated and participated in creating a " Sales Training Project 2003" for new employees.
- Achieved record months and received Sales Performance President's Awards for being in the top 20 out of 150 Regional Sales Managers in 2003, 2004, 2005 and 2007.
Education
Some College (No Degree) -
Orange Coast College
Costa Mesa, CAHigh School Diploma -
El Camino High School/ Newport
Oceanside, CASkills
- Team Management
- Best Practices
- Team Support
- Consultative Selling Techniques
- Customer Satisfaction
- Professional Development
- Credit Decisions
- Relationship Marketing
- Strategic Networking
- Aftermarket Products
- Sales Goals
Additional Information
Recommendation Letters and references provided upon request.
Timeline
Dealer Development Manager
Fifth Third Bank
04.2012 - 08.2023
Dealer Development Manager
GWC Warranty Auto Insurance
07.2010 - 04.2012
Dealer Development Manager
HSBC Auto Finance
11.1996 - 09.2008
Some College (No Degree) -
Orange Coast College
High School Diploma -
El Camino High School/ Newport
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