C. MICHELE CRANE
Fenton,MO
Summary
Skilled Recruiting and Operations Manager well-versed in developing and strengthening relationships with internal team members, companies, and applicants in order to quickly fill open positions with best-fit candidates. Highly skilled at working with independent contractors. Proficient in sorting resumes, determining applicant eligibility, performing skill assessments, onboarding and closing candidates.
Overview
17
17
years of professional experience
Work History
Human Resource Director
Independent Contractor - Self Employed
Fenton, MO
08.2023 - Current
- Streamlined HR processes for increased efficiency and improved service delivery.
- Established onboarding procedures to facilitate smooth transitions for new hires into organization.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Spearheaded diversity and inclusion efforts, fostering welcoming workplace environment for all staff members.
- Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
- Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives.
- Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Devised hiring and recruitment policies for company with 300 independent contractors.
- Hired and Onboarded 300 Independent Contractors in 8 months.
Director of Engagement
City Wide Facility Solutions
Fenton, MO
05.2021 - 08.2023
- Consistently focusing on culture of organization, ensuring that all HR resources, activities and programs are in line with organizational culture, mission, vision and values
- Provide exceptional customer service to all employees, managers, leaders and vendors
- Assist with development of business strategies with respect to plan execution, and personnel management for optimum target utilization
- Handles all recruiting efforts for 20-25 new employees in two years and was first step in interview and selection process for internal employees; coaches managers on effective interviewing techniques
- Conducts all onboarding, orientation, and training programs for new hires; ensuring all new hire paperwork is in compliance with and completed by new hires
- Creates and maintains performance review process
- Manages and oversees internal Payroll process for 26 internal employees and 200 independent contractors
- Develops, recommends, and implements personnel policies and procedures, and maintains corporate policy handbook; ensures updates are received and acknowledged by all employees and independent contractors
- Demonstrating innovative leadership strategy for accomplishment of business goals set by organization.
Business Operations Coordinator
City Wide Maintenance of St. Louis
Fenton, MO
05.2018 - 05.2021
- Independent Contractor Recruitment & Coordination: Developing/Executing recruiting programs to meet demands of provider base via sales growth
- Regular postings, email, and social media marketing to recruit new prospective contractors
- Scheduling, execution, and management of informational meetings
- Onboarding and training contractors follow up and relationship development
- Business analysis for assessment and management of current contractor positions, account, and territory distribution
- CRM contractor database management Managing Contractor Relationships
- On boarding of new contractors
- Contractor liaison for 6 months, assisting new providers thru first 6 months of service
- Contractor administration including providing written notices, reconciling discrepancies (provided by Operations Analyst), managing background checks and all insurance requirements
- CRM contractor database management
- Reviewed company's strategic plans and developed departmental goals and standards to support vision
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for independent contractor database
- Streamlined recruiting processes for 75 contractors and 300 facilities across St. Louis.
Accounts Receivables Director
Creech Horse Transportation
Troy, MO
05.2015 - 02.2018
- Manage between $500 and 1.2 million dollars of monthly receivables
- Consistently exceeded collections quota by 25%
- Manage client relationship through calls, emails, and texts to make aware of delinquencies
- Created SOP for Collections Procedures
- Complete rebilling on accounting errors
- Skip trace for location information on owners and horses
- Manage all social media
- Monthly financial reporting to owners and board members
- Managed efficient cash flow reporting, posted cash receipts, and analyzed chargebacks, independently addressing and resolving issues
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Performed targeted collections on past due accounts aged over 90 days
- Identified, researched, and resolved billing variances to maintain system accuracy and currency
- Compiled and analyzed data for review by senior management of delinquency reports to measure portfolio performance.
Operations Manager
Vino Van Gogh
03.2013 - 05.2015
- Managed and oversaw Omaha, Wichita, Quad Cities, Peoria, Rockford, Fayetteville, Tulsa, Springfield, and Cedar Rapids territories
- Create yearly projections and schedule of new cities to be opened through data analysis
- Produce and implement recruitment plan for recruiting remote Artists, Assistants, and Inventory personnel for each city
- Interview, hire, train and onboard management of all new personnel and independent contractors
- Work as Human Resource manager completing all Human Resource functions including counseling and termination of contracts, updating contractor files
- Monthly scheduling of 80-100 independent contract artists, assistants, and inventory personnel across thirteen cities
- Timekeeping and payments for all contractors
- Management of three sales representatives handling approximately 160 monthly events across cities
- Create training and management documents for telecommute management
- Worked directly with director and owner on growth potential, management, and revenue for company
- Extensive travel to cities for monitoring events, opening of new cities and face to face interviewing
- Inventory Management and Control to include bi-weekly ordering of supplies for all locations
- Reconcile expense report bi-weekly
- Manage complaints and performance metrics across all cities
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
- Implemented policies and standard operating procedures for continuous improvement
- Evaluated upcoming program plans to forecast expected resource needs
- Developed and implemented daily operations plans such as employee assignments and promotional strategies
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling, and driving meetings
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
Operations Manager
Caine & Weiner
03.2011 - 05.2013
- Produce and implement recruitment plan for recruiting branch collectors and sales reps
- Interview, hire, train and onboard management of all new personnel
- Payroll, Timekeeping, submitting payroll by deadline
- Collections Training of all personnel to include FDCPA training, talk-off training, payment transaction training and skip-tracing training
- U.S and State Compliance audits of all collection’s activity
- Budgeting for staff
- Team Building
- Miscellaneous Operations to include inbound and outbound call management
- First line of communication for all Clients
- Training of all new branch employees
- Ongoing training for current employees to increase performance metrics
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans
- Implemented policies and standard operating procedures for continuous improvement
- Performed targeted collections on past due accounts aged over 60 days
- Responsible for all branch operations including collections for largest midsize collection agency in U.S.
Owner
Executive Recruiters International
02.2007 - 02.2011
- Managed over 25 requisite job openings per day
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment
- Established, optimized, and enforced business policies to maintain consistency and high-quality standards
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives
- Managed recruitment team and educated and mentored new advisors
- Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations
- Negotiated unique compensation packages to attract and close candidates
- Maintained in-depth understanding of Oil & Gas industry trends and hiring desires
- Discussed contracts, benefits packages, and executive compensation facets with new hires
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables.
Education
High School Diploma -
Ft. Zumwalt High School
O'Fallon, MO05.1985
Skills
- Microsoft Office expert
- Onboarding process
- Compensation and benefits
- Payroll Management
- Recruitment Strategies
- Human Resources Operations
- Training development
- Recruitment and hiring
- Background Checks
- Human Resources
- Personnel Recruitment
- Exit Interviews
- Talent Acquisition
- New Employee Training
Other Social Activities
I am a lead singer in a six piece cover band. I recently was awarded a "Top Five Rocker Chicks in St. Louis" award.
Timeline
Human Resource Director
Independent Contractor - Self Employed
08.2023 - Current
Director of Engagement
City Wide Facility Solutions
05.2021 - 08.2023
Business Operations Coordinator
City Wide Maintenance of St. Louis
05.2018 - 05.2021
Accounts Receivables Director
Creech Horse Transportation
05.2015 - 02.2018
Operations Manager
Vino Van Gogh
03.2013 - 05.2015
Operations Manager
Caine & Weiner
03.2011 - 05.2013
Owner
Executive Recruiters International
02.2007 - 02.2011
High School Diploma -
Ft. Zumwalt High School