CARLY MONTINARD
Brockton,MA
Summary
As a dedicated and seasoned EMR Implementation Consultant, I bring a wealth of experience in supporting the transition to electronic medical records (EMR) systems within both acute and ambulatory healthcare settings. My expertise spans classroom training, material development, and hands-on implementation support, grounded in a comprehensive understanding of Cerner, Epic, and Henry Schein (Dentrix) applications. I am eager to apply my skills in a new and dynamic role that not only utilizes my existing competencies but also provides opportunities for professional growth in the diverse field of Healthcare IT. With a passion for enhancing healthcare delivery through effective EMR solutions, I am seeking to join a forward-thinking organization. Here, I aim to contribute significantly to successful EMR transitions, while also expanding my knowledge and skills in the rapidly evolving landscape of healthcare technology.
Overview
9
9
years of professional experience
Work History
Oracle Cerner Certified EMR Consultant
U.S. Department Of Defense Healthcare Management
Various Locations, Global
01.2021 - Current
- Spearheaded a global training initiatives for the MHS(Military Health Systems) Genesis software systems across diverse healthcare settings, achieving a remarkable 95% adoption rate by end users.
- Established as a (SME) Subject Matter Expert, leading both on-site and virtual training sessions that significantly enhanced end-user proficiency and operational efficiency by 95%.
- Orchestrated a comprehensive training curriculum, including Super-User and End-User Training, as well as critical pre-GoLive sessions, bolstering the seamless adoption of MHS Genesis/Cerner across over 100 clinics.
- Facilitated the smooth digital transformation of healthcare practices through meticulous at-the-elbow support, directly contributing to heightened user satisfaction and a more efficient transition process.
- Demonstrated exceptional adaptability by traveling weekly to conduct engaging and informative training sessions for over 200 healthcare professionals monthly, across various international locations including the USA, Japan, and Germany.
- Played a pivotal role in enhancing patient safety and reducing procedural risks by 50%, through dedicated support in dental surgical clinics during procedures requiring deep and moderate sedation, ensuring the seamless integration of technology.
Epic Credentialed EMR Consultant (Go Live)
LCMC Medical
Various Locations, LA
01.2022 - 02.2022
- Led comprehensive training sessions for Front Desk staff on utilizing Cadence for patient registration, check-in/out, and appointment scheduling, enhancing operational efficiency. - Provided specialized assistance to cardiologists, optimizing their workflows within the Epic system to improve patient care processes. - Customized system settings to align with the unique preferences of users and locations, ensuring a personalized and efficient user experience. - Facilitated the accurate input of insurance information and verification, streamlining all aspects of patient registration and meeting all compliance requirements. - Instructed end-users on effectively managing Worklists and Work Queues, boosting productivity and the organization of patient care activities. - Supported administrative staff in managing appointment schedules, including modifications and cancellations, and facilitated the efficient recording of patient communications. - Assisted in the collection of copayments and on-account payments, ensuring accurate and timely financial transactions within the healthcare setting.
Epic Credentialed EMR Consultant (Go-Live)
Prisma Health
Columbia, South Carolina
12.2020 - 01.2021
- Conducted targeted training for Front Desk staff on leveraging CPM for efficient patient registration, check-in/out, and scheduling, enhancing front office operations.
Customized system configurations to reflect individual and location-specific preferences, facilitating a more intuitive user interface for staff. - Streamlined the patient registration process by assisting with the comprehensive input and verification of insurance details, fulfilling all requisite registration procedures.
Empowered end-users with the skills to effectively manage their Worklists and Work Queues, significantly improving task management and operational flow. - Provided essential support in the management of appointment schedules, including the modification, cancellation, and documentation of patient interactions, thereby optimizing patient service.
- Aided in the accurate processing of copayments and payments on account, ensuring financial transactions were handled smoothly and efficiently.
Cerner Certified EMR Consultant (Trainer / Go Live)
Westchester Medical Center
Westchester, NY
10.2020 - 11.2020
- Support medical personnel on properly navigating the Cerner system - Provide support to medical personnel's using Powerchart Ambulatory in several different departments - Helped physicians dictate notes using dragon software on Dynamic Documentation
Cerner Certified EMR Consultant (Go Live)
Southwestern Mental Institute
Marion, VA
09.2020 - 10.2020
- At the elbow support for Back Office (Providers and Nurses) in Ambulatory Primary Medicine setting
- Helped Providers manage/navigate Message Center daily to complete requests/address patient communication
- Showed Providers how to easily complete Medication refills and ePrescribing medications- including routing to pharmacies
- Set up Auto Texts and Dot Phrases for easy dictation
- Assisted Providers with creating/completing Notes proficiently, as well as, the importance of signing notes
- Showed MA's and Providers how to choose correct Orders and correctly enter order details
- Assisted MA's with completing Ambulatory Comprehensive Intake PowerForm, POC Result Entry, documentation, and Multi Patient Task List management
Epic Credentialed EMR Consultant (Cupid/Radiant)
University of Illinois of Chicago
Chicago, IL
01.2020 - 09.2020
- Specialized in delivering high-quality training sessions on Epic's Cupid and Radiant modules, focusing on enhancing the skills and knowledge of healthcare professionals.
- Successfully led 15 comprehensive training classes before the interruption caused by the pandemic, demonstrating adaptability and commitment to education continuity.
Expertly instructed physicians on the effective use of the M*Modal dictation device, streamlining their workflow and improving documentation accuracy. - Collaborated closely with subject matter experts to develop and maintain accurate, relevant training materials, ensuring the highest quality of instructional content.
- Implemented virtual training effectiveness evaluations, utilizing participant progress tracking and feedback collection to inform and drive continuous improvement efforts.
Epic Credentialed EMR Consultant (Trainer / Go Live)
Tanner Medical Center
Carrollton, GA
07.2019 - 10.2019
- Delivered comprehensive support and training across multiple outpatient facilities, enhancing the use of Epic's EMR systems.
- Conducted targeted training sessions for nurses, teaching them how to effectively complete their clinical workflows, thereby optimizing patient care processes.
- Assisted front desk staff in mastering patient check-in procedures, ensuring a smooth and efficient patient registration experience.
Cerner Certified EMR Consultant (Trainer / Go Live)
Centra Hospital
Farmville, VA
07.2018 - 09.2018
- Provided comprehensive support for the Ambulatory and ClinDoc modules, enhancing system efficiency and user experience in diverse healthcare settings.
- Supported nursing staff in both ancillary clinics and hospital wards, ensuring optimal use of modules for improved patient care and workflow management.
- Efficiently handled the triage of support tickets, directing queries and issues to relevant teams for prompt resolution, maintaining system integrity and user satisfaction. - Delivered targeted training to Ancillary department staff on utilizing PowerChart, empowering them with the skills to leverage this tool effectively in their daily operations.
- Instructed physicians on navigating the Cerner system, facilitating a smoother integration into their practice and promoting better patient management.
- Conducted specialized training sessions for physicians on creating clinical notes within the Cerner system, improving documentation quality and compliance.
Epic Credentialed EMR Consultant (Go Live)
Methodist Hospital
Houston, TX
05.2018 - 06.2018
- Assisted in both Radiology and Behavioral Health clinics, offering support to ensure seamless operations and patient care.
- Conducted post-Go-Live refresher clinics for physicians, reinforcing system knowledge and enhancing user confidence.
- Facilitated training sessions for physicians on the use of Dragon Mobile dictation software, improving efficiency in documentation processes.
Epic Credentialed EMR Consultant (Trainer / Go Live)
Main Line Health
Philadelphia, PA
01.2018 - 03.2018
- Offered dedicated support for the Ambulatory and ClinDoc modules, facilitating efficient system use across healthcare settings.
- Assisted nurses within both ancillary clinics and hospital environments, ensuring effective module utilization and patient care management.
- Managed the triage of support tickets, efficiently directing issues to the appropriate teams for timely resolution.
Epic Credentialed EMR Consultant (Trainer)
Tanner Medical Center
Carrollton, GA
01.2017 - 08.2017
- Delivered specialized training on the Ambulatory and Cadence modules, enhancing staff proficiency in utilizing Epic's EMR system.
- Educated Behavioral Health psychiatrists on effective note documentation within the Epic System, improving clinical documentation practices.
- Offered direct, on-site support to the Behavioral Health clinic during the Go Live phase, ensuring a seamless transition and operational success.
Epic Credentialed EMR Consultant (Trainer)
Hartford Hospital
Hartford, CT
03.2016 - 11.2016
- Offer comprehensive support for the Radiant module, ensuring optimal functionality and user proficiency.
- Guide technologists through the processes of initiating and concluding exams, streamlining operational efficiency.
- Assist in accurately documenting imaging study results within the Radiant reading and protocol work-list, enhancing data management and record-keeping.
Epic Credentialed EMR Consultant (Go Live)
Allegheny Health
Pittsburgh, PA
01.2016 - 02.2016
- Offer comprehensive support for the Radiant module, ensuring optimal functionality and user proficiency.
- Guide technologists through the processes of initiating and concluding exams, streamlining operational efficiency.
- Assist in accurately documenting imaging study results within the Radiant reading and protocol work-list, enhancing data management and record-keeping.
Cerner Certified EMR Consultant (Go Live)
Emory
Atlanta, GA
08.2015 - 10.2015
- Offer comprehensive support to physicians in utilizing Computerized Physician Order Entry (CPOE) systems for enhanced clinical decision-making and patient care management.
- Assist nurses across various departments in effectively navigating and utilizing Powerchart Ambulatory, ensuring optimal use of electronic medical records (EMR) for patient tracking and documentation.
- Facilitate physicians in efficiently dictating notes through the integration of Dragon software with Dynamic Documentation, streamlining the medical documentation process.
Education
Bridgewater State University
Bridgewater, MaAssociate of Science - Computer Science
Quincy College
Quincy, MASkills
- Epic: ADT/Prelude, Cadence, Ambulatory, Cupid/Radiant
- Cerner Oracle: Ambulatory, Revenue Cycle, HIM, Ancillary Schapptbook, RadPharm, Patient Accounting
- Henry Shein: Dentrix
- Operations
- Leadership
- Verbal & Written Communication
- Customer Service
- Staff Management
- Engaging Software Training
- Project Management
- Troubleshooting, Lesson Planning, Entrepreneurial Strategy
Timeline
Epic Credentialed EMR Consultant (Go Live)
LCMC Medical
01.2022 - 02.2022
Oracle Cerner Certified EMR Consultant
U.S. Department Of Defense Healthcare Management
01.2021 - Current
Epic Credentialed EMR Consultant (Go-Live)
Prisma Health
12.2020 - 01.2021
Cerner Certified EMR Consultant (Trainer / Go Live)
Westchester Medical Center
10.2020 - 11.2020
Cerner Certified EMR Consultant (Go Live)
Southwestern Mental Institute
09.2020 - 10.2020
Epic Credentialed EMR Consultant (Cupid/Radiant)
University of Illinois of Chicago
01.2020 - 09.2020
Epic Credentialed EMR Consultant (Trainer / Go Live)
Tanner Medical Center
07.2019 - 10.2019
Cerner Certified EMR Consultant (Trainer / Go Live)
Centra Hospital
07.2018 - 09.2018
Epic Credentialed EMR Consultant (Go Live)
Methodist Hospital
05.2018 - 06.2018
Epic Credentialed EMR Consultant (Trainer / Go Live)
Main Line Health
01.2018 - 03.2018
Epic Credentialed EMR Consultant (Trainer)
Tanner Medical Center
01.2017 - 08.2017
Epic Credentialed EMR Consultant (Trainer)
Hartford Hospital
03.2016 - 11.2016
Epic Credentialed EMR Consultant (Go Live)
Allegheny Health
01.2016 - 02.2016
Cerner Certified EMR Consultant (Go Live)
Emory
08.2015 - 10.2015
Bridgewater State University
Associate of Science - Computer Science
Quincy College