CARLY MONTINARD
Brockton,MA
Summary
As a dedicated and seasoned EMR Implementation Consultant, I bring a wealth of experience in supporting the transition to electronic medical records (EMR) systems within both acute and ambulatory healthcare settings. My expertise spans classroom training, material development, and hands-on implementation support, grounded in a comprehensive understanding of Cerner, Epic, and Henry Schein (Dentrix) applications. I am eager to apply my skills in a new and dynamic role that not only utilizes my existing competencies but also provides opportunities for professional growth in the diverse field of Healthcare IT. With a passion for enhancing healthcare delivery through effective EMR solutions, I am seeking to join a forward-thinking organization. Here, I aim to contribute significantly to successful EMR transitions, while also expanding my knowledge and skills in the rapidly evolving landscape of healthcare technology.
Overview
9
9
years of professional experience
Work History
Oracle Cerner Certified EMR Consultant
U.S. Department Of Defense Healthcare Management
01.2021 - Current
- Spearheaded a global training initiatives for the MHS(Military Health Systems) Genesis software systems across diverse healthcare settings, achieving a remarkable 95% adoption rate by end users.
- Established as a (SME) Subject Matter Expert, leading both on-site and virtual training sessions that significantly enhanced end-user proficiency and operational efficiency by 95%.
- Orchestrated a comprehensive training curriculum, including Super-User and End-User Training, as well as critical pre-GoLive sessions, bolstering the seamless adoption of MHS Genesis/Cerner across over 100 clinics.
- Facilitated the smooth digital transformation of healthcare practices through meticulous at-the-elbow support, directly contributing to heightened user satisfaction and a more efficient transition process.
- Demonstrated exceptional adaptability by traveling weekly to conduct engaging and informative training sessions for over 200 healthcare professionals monthly, across various international locations including the USA, Japan, and Germany.
- Played a pivotal role in enhancing patient safety and reducing procedural risks by 50%, through dedicated support in dental surgical clinics during procedures requiring deep and moderate sedation, ensuring the seamless integration of technology.
Epic Credentialed EMR Consultant (Go Live)
LCMC Medical
01.2022 - 02.2022
- Led comprehensive training sessions for Front Desk staff on utilizing Cadence for patient registration, check-in/out, and appointment scheduling, enhancing operational efficiency. - Provided specialized assistance to cardiologists, optimizing their workflows within the Epic system to improve patient care processes. - Customized system settings to align with the unique preferences of users and locations, ensuring a personalized and efficient user experience. - Facilitated the accurate input of insurance information and verification, streamlining all aspects of patient registration and meeting all compliance requirements. - Instructed end-users on effectively managing Worklists and Work Queues, boosting productivity and the organization of patient care activities. - Supported administrative staff in managing appointment schedules, including modifications and cancellations, and facilitated the efficient recording of patient communications. - Assisted in the collection of copayments and on-account payments, ensuring accurate and timely financial transactions within the healthcare setting.
Epic Credentialed EMR Consultant (Go-Live)
Prisma Health
12.2020 - 01.2021
- Conducted targeted training for Front Desk staff on leveraging CPM for efficient patient registration, check-in/out, and scheduling, enhancing front office operations.
Customized system configurations to reflect individual and location-specific preferences, facilitating a more intuitive user interface for staff. - Streamlined the patient registration process by assisting with the comprehensive input and verification of insurance details, fulfilling all requisite registration procedures.
Empowered end-users with the skills to effectively manage their Worklists and Work Queues, significantly improving task management and operational flow. - Provided essential support in the management of appointment schedules, including the modification, cancellation, and documentation of patient interactions, thereby optimizing patient service.
- Aided in the accurate processing of copayments and payments on account, ensuring financial transactions were handled smoothly and efficiently.
Cerner Certified EMR Consultant (Trainer / Go Live)
Westchester Medical Center
10.2020 - 11.2020
- Support medical personnel on properly navigating the Cerner system - Provide support to medical personnel's using Powerchart Ambulatory in several different departments - Helped physicians dictate notes using dragon software on Dynamic Documentation
Cerner Certified EMR Consultant (Go Live)
Southwestern Mental Institute
09.2020 - 10.2020
- At the elbow support for Back Office (Providers and Nurses) in Ambulatory Primary Medicine setting
- Helped Providers manage/navigate Message Center daily to complete requests/address patient communication
- Showed Providers how to easily complete Medication refills and ePrescribing medications- including routing to pharmacies
- Set up Auto Texts and Dot Phrases for easy dictation
- Assisted Providers with creating/completing Notes proficiently, as well as, the importance of signing notes
- Showed MA's and Providers how to choose correct Orders and correctly enter order details
- Assisted MA's with completing Ambulatory Comprehensive Intake PowerForm, POC Result Entry, documentation, and Multi Patient Task List management
Epic Credentialed EMR Consultant (Cupid/Radiant)
University of Illinois of Chicago
01.2020 - 09.2020
- Specialized in delivering high-quality training sessions on Epic's Cupid and Radiant modules, focusing on enhancing the skills and knowledge of healthcare professionals.
- Successfully led 15 comprehensive training classes before the interruption caused by the pandemic, demonstrating adaptability and commitment to education continuity.
Expertly instructed physicians on the effective use of the M*Modal dictation device, streamlining their workflow and improving documentation accuracy. - Collaborated closely with subject matter experts to develop and maintain accurate, relevant training materials, ensuring the highest quality of instructional content.
- Implemented virtual training effectiveness evaluations, utilizing participant progress tracking and feedback collection to inform and drive continuous improvement efforts.
Epic Credentialed EMR Consultant (Trainer / Go Live)
Tanner Medical Center
07.2019 - 10.2019
- Delivered comprehensive support and training across multiple outpatient facilities, enhancing the use of Epic's EMR systems.
- Conducted targeted training sessions for nurses, teaching them how to effectively complete their clinical workflows, thereby optimizing patient care processes.
- Assisted front desk staff in mastering patient check-in procedures, ensuring a smooth and efficient patient registration experience.
Cerner Certified EMR Consultant (Trainer / Go Live)
Centra Hospital
07.2018 - 09.2018
- Provided comprehensive support for the Ambulatory and ClinDoc modules, enhancing system efficiency and user experience in diverse healthcare settings.
- Supported nursing staff in both ancillary clinics and hospital wards, ensuring optimal use of modules for improved patient care and workflow management.
- Efficiently handled the triage of support tickets, directing queries and issues to relevant teams for prompt resolution, maintaining system integrity and user satisfaction. - Delivered targeted training to Ancillary department staff on utilizing PowerChart, empowering them with the skills to leverage this tool effectively in their daily operations.
- Instructed physicians on navigating the Cerner system, facilitating a smoother integration into their practice and promoting better patient management.
- Conducted specialized training sessions for physicians on creating clinical notes within the Cerner system, improving documentation quality and compliance.
Epic Credentialed EMR Consultant (Go Live)
Methodist Hospital
05.2018 - 06.2018
- Assisted in both Radiology and Behavioral Health clinics, offering support to ensure seamless operations and patient care.
- Conducted post-Go-Live refresher clinics for physicians, reinforcing system knowledge and enhancing user confidence.
- Facilitated training sessions for physicians on the use of Dragon Mobile dictation software, improving efficiency in documentation processes.
Epic Credentialed EMR Consultant (Trainer / Go Live)
Main Line Health
01.2018 - 03.2018
- Offered dedicated support for the Ambulatory and ClinDoc modules, facilitating efficient system use across healthcare settings.
- Assisted nurses within both ancillary clinics and hospital environments, ensuring effective module utilization and patient care management.
- Managed the triage of support tickets, efficiently directing issues to the appropriate teams for timely resolution.
Epic Credentialed EMR Consultant (Trainer)
Tanner Medical Center
01.2017 - 08.2017
- Delivered specialized training on the Ambulatory and Cadence modules, enhancing staff proficiency in utilizing Epic's EMR system.
- Educated Behavioral Health psychiatrists on effective note documentation within the Epic System, improving clinical documentation practices.
- Offered direct, on-site support to the Behavioral Health clinic during the Go Live phase, ensuring a seamless transition and operational success.
Epic Credentialed EMR Consultant (Trainer)
Hartford Hospital
03.2016 - 11.2016
- Offer comprehensive support for the Radiant module, ensuring optimal functionality and user proficiency.
- Guide technologists through the processes of initiating and concluding exams, streamlining operational efficiency.
- Assist in accurately documenting imaging study results within the Radiant reading and protocol work-list, enhancing data management and record-keeping.
Epic Credentialed EMR Consultant (Go Live)
Allegheny Health
01.2016 - 02.2016
- Offer comprehensive support for the Radiant module, ensuring optimal functionality and user proficiency.
- Guide technologists through the processes of initiating and concluding exams, streamlining operational efficiency.
- Assist in accurately documenting imaging study results within the Radiant reading and protocol work-list, enhancing data management and record-keeping.
Cerner Certified EMR Consultant (Go Live)
Emory
08.2015 - 10.2015
- Offer comprehensive support to physicians in utilizing Computerized Physician Order Entry (CPOE) systems for enhanced clinical decision-making and patient care management.
- Assist nurses across various departments in effectively navigating and utilizing Powerchart Ambulatory, ensuring optimal use of electronic medical records (EMR) for patient tracking and documentation.
- Facilitate physicians in efficiently dictating notes through the integration of Dragon software with Dynamic Documentation, streamlining the medical documentation process.
Education
Bridgewater State University
Bridgewater, MaAssociate of Science - Computer Science
Quincy College
Quincy, MASkills
- Epic: ADT/Prelude, Cadence, Ambulatory, Cupid/Radiant
- Cerner Oracle: Ambulatory, Revenue Cycle, HIM, Ancillary Schapptbook, RadPharm, Patient Accounting
- Henry Shein: Dentrix
- Operations
- Leadership
- Verbal & Written Communication
- Customer Service
- Staff Management
- Engaging Software Training
- Project Management
- Troubleshooting, Lesson Planning, Entrepreneurial Strategy
Timeline
Epic Credentialed EMR Consultant (Go Live)
LCMC Medical
01.2022 - 02.2022
Oracle Cerner Certified EMR Consultant
U.S. Department Of Defense Healthcare Management
01.2021 - Current
Epic Credentialed EMR Consultant (Go-Live)
Prisma Health
12.2020 - 01.2021
Cerner Certified EMR Consultant (Trainer / Go Live)
Westchester Medical Center
10.2020 - 11.2020
Cerner Certified EMR Consultant (Go Live)
Southwestern Mental Institute
09.2020 - 10.2020
Epic Credentialed EMR Consultant (Cupid/Radiant)
University of Illinois of Chicago
01.2020 - 09.2020
Epic Credentialed EMR Consultant (Trainer / Go Live)
Tanner Medical Center
07.2019 - 10.2019
Cerner Certified EMR Consultant (Trainer / Go Live)
Centra Hospital
07.2018 - 09.2018
Epic Credentialed EMR Consultant (Go Live)
Methodist Hospital
05.2018 - 06.2018
Epic Credentialed EMR Consultant (Trainer / Go Live)
Main Line Health
01.2018 - 03.2018
Epic Credentialed EMR Consultant (Trainer)
Tanner Medical Center
01.2017 - 08.2017
Epic Credentialed EMR Consultant (Trainer)
Hartford Hospital
03.2016 - 11.2016
Epic Credentialed EMR Consultant (Go Live)
Allegheny Health
01.2016 - 02.2016
Cerner Certified EMR Consultant (Go Live)
Emory
08.2015 - 10.2015
Bridgewater State University
Associate of Science - Computer Science
Quincy College
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