Carlisse Perales
New Britain,CT
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at STARBUCKS COFFEE COMPANY. Excelled in staff management and employee training, significantly improving service quality. Skilled in cash handling and workplace safety, adept at resolving customer issues, ensuring a seamless experience.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
12.2021 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Server
CT Wedding Group
03.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Some College (No Degree) - Biomolecular Science
Central Connecticut State University
New Britain, CT 01.2023 - 05.2023
Some College (No Degree) - Veterinary Technology
Middlesex Community College - Middletown
Middletown, CT 08.2024 -
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Inventory control and record keeping
Timeline
Some College (No Degree) - Veterinary Technology
Middlesex Community College - Middletown
08.2024 -
Some College (No Degree) - Biomolecular Science
Central Connecticut State University
01.2023 - 05.2023
Shift Supervisor
STARBUCKS COFFEE COMPANY
12.2021 - 07.2024
Server
CT Wedding Group
03.2021 - 03.2023
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