Summary
Overview
Work History
Education
Skills
Timeline
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Chas Nagal

Vallejo,CA

Summary

Creative, enthusiastic digital marketer with experience in social media, content, and SEO. Proficient in using analytics to improve brand strategy and online presence. Seeking a challenging role to utilize digital marketing expertise to grow the company and develop advanced skills in a dynamic and innovative environment.

Overview

11
11
years of professional experience

Work History

Beauty Expert

Beauty Tap
07.2020 - Current
  • Enhanced beauty company sales with authentic product evaluations, social media influence, engaging blogs, and SEO techniques
  • With a commitment to honesty and expertise in the beauty industry, I've contributed significantly to the platform's success and the growth of numerous beauty brands.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Identified client needs and recommended products based on preferences and requirements.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.

Manager Associate

Hertz Rental Car
09.2022 - 09.2023
  • Excelled in fast-paced environment, exceeding sales targets with persuasive communication and deep understanding of vehicle fleet and services
  • Managed and motivated employees to be productive and engaged in work.
  • Improved and maintained NPS of 95
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships, and executed sales strategies to drive new business.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • As I actively and empathically resolved customer issues, my hands-on approach showed my commitment to service excellence
  • In addition to training staff to build sales-driven and customer-focused team, role included fleet management and administrative tasks
  • Mentored and supported 15 transportation and counter employees to create strong workplace culture

Writer/ SEO Specialist

Like A Korean, Sleep Expert
07.2018 - 09.2023
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Brainstormed ideas to create useful content for clients.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Completed thorough research into assigned topics.
  • Edited and proofread drafts of articles and other documents.
  • Developed and pitched story ideas to editors.
  • Increased student enrollment and sales by 25%
  • Increased social media awareness by 40%

Sleep Expert

Mattress Firm
09.2021 - 09.2022
  • Advised customers on best sleep products for their needs from wide selection
  • Managed entire sales cycle, from welcoming guests to ensuring their satisfaction
  • Point of Sale (POS) helped organize financial transactions, orders, and inventory
  • Advised customers on product purchases with unmatched expertise
  • Managed operations and customer satisfaction during holiday sales and specials
  • Utilized in-store displays, increasing product visibility and customer interaction
  • Provided exceptional sales and customer service
  • Increasing revenue through strategic sales initiatives, creating customized sleep system
  • Actively and empathically resolved customer issues with hands-on approach
  • Displayed commitment to service excellence
  • Updated customers on scheduled deliveries of furniture to homes.

Manager Associate

Hertz Rental Car
07.2014 - 07.2021
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Maintained NPS of 97
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Managed sales cycle to maintain solid customer base.
  • Collaborated with internal teams to develop account strategy.
  • Attended networking events to build relationships and identify sales opportunities.
  • Met and exceeded service level goals to achieve standards and expectations.
  • Distributed marketing materials to existing and prospective clients to promote products and services.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Maintained current knowledge of evolving changes in marketplace.

Membership Counselor

Shape Health Clubs
10.2012 - 05.2014
  • Meeting sales goals, establishing member relationships, and handling administrative tasks such as processing applications and maintaining records
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up, and prompt issue resolution.
  • I also gathered member feedback to inform service improvements, keeping up with market trends to help with competitive marketing strategies, and collaborated with club staff to maintain welcoming environment for all members.
  • Managed 50 outbound calls per day

Education

Associate of Arts - Business

Heald Collage
Concord, CA
01.2009

Skills

  • Client Engagement
  • Customer Service
  • Social Media
  • Retail Experience
  • Color Principles
  • Report Generation
  • Sales Expertise
  • Sales Proficiency

Timeline

Manager Associate

Hertz Rental Car
09.2022 - 09.2023

Sleep Expert

Mattress Firm
09.2021 - 09.2022

Beauty Expert

Beauty Tap
07.2020 - Current

Writer/ SEO Specialist

Like A Korean, Sleep Expert
07.2018 - 09.2023

Manager Associate

Hertz Rental Car
07.2014 - 07.2021

Membership Counselor

Shape Health Clubs
10.2012 - 05.2014

Associate of Arts - Business

Heald Collage

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Chas Nagal