IVETTE URBINA
Queens ,NY
Summary
Leveraging Leadership abilities to successfully maintain workplace operations, train staff on best practices, and ensure the upkeep of a safe and functional store environment. Goal-oriented on Sales and Services equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit.
Overview
9
9
years of professional experience
Work History
Beauty Expert
Bluemercury
New York , NY
11.2023 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention using company methods. Product demos, consultations,vendor support.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Maintained clean and organized store to comply with promotion visibility and increase daily sales goals .
Special Events Hair Styling
Glamsquad
New York , NY
11.2022 - Current
- Maintained positive relationships with customers before, during, and after an event.
- Created custom looks for clients based on their individual style, body type, and personality.
- Top stylist with services per year, 5 star rating based on timelines and customer service.
Sales and Service Team Leader
SEPHORA
NEW YORK, NY
05.2022 - 10.2022
- Cultivated relationships with external account executive brand partners by acting as liaison with the store management team, while fostering a positive work environment.
- Collaborated with multi-level branded events using hard launches, promotions.
- Executed store operational initiatives and ensured profitability by monitoring KPI's, provided employee feedback, and contributed to workflow processes for optimization of performance.
Shop Manager
Drybar LLC
New York, NY
11.2015 - 05.2022
- Oversaw the operations of 50 store employees, utilizing management abilities to complete onboarding processes, coach staff on best practices, administer payroll and benefits, and coordinate team project milestones.
- Leveraged previous sales and marketing experience to maximize store financial opportunities, deploying outreach customer engagement and outreach initiatives that drove profit margins.
- Connected with customers to provide assistance and collect feedback to optimize operations.
District Training Manager
Drybar LLC
New York, NY
06.2016 - 11.2021
- Awards: National Heart & Soul Award , Money Maker Award and Always Be Growing Award
- Led the training and development of store and assistant managers, instructing individuals on best practices regarding store operations, brand management, and customer service relations.
- Trained on Brand policies, ensuring the achievement of state, federal and organization health standards across all New York locations.
Shop Shift Lead
Drybar LLC
New York, NY
04.2015 - 11.2015
- Played a critical role in the execution of store events and activities, coordinating with staff to acquire key staff, supplies, and marketing materials necessary for the hosting of promotional outreach efforts.
- Upkept a safe and functional work environment for all employees, unlocking new workflow efficiencies by maintaining optimal inventory levels and resolving disputes between staff member.
Education
Bachelor of Business Administration (BBA) - Marketing Management, Communication
Baruch College
05.2012
Skills
- Client Engagement
- Technique Demonstration
- Products Knowledge
- Training & Development
- Team Leadership
- Critical thinking & Analytical
Languages
Spanish
Native/ Bilingual
Affiliations
- Community Service Volunteer - New York Cares " Making New York a more equitable place for all New Yorkers."
Timeline
Beauty Expert
Bluemercury
11.2023 - Current
Special Events Hair Styling
Glamsquad
11.2022 - Current
Sales and Service Team Leader
SEPHORA
05.2022 - 10.2022
District Training Manager
Drybar LLC
06.2016 - 11.2021
Shop Manager
Drybar LLC
11.2015 - 05.2022
Shop Shift Lead
Drybar LLC
04.2015 - 11.2015
Bachelor of Business Administration (BBA) - Marketing Management, Communication
Baruch College