Crystal Nicole Holliman
Port Angeles,WA
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Advertising Coordinator
Sound Publishing
Port Angeles, WA
11.2021 - Current
- Maintained promotional calendar and developed communication channels to keep sales associates aware of programs.
- Managed development of advertising and in-store materials to support promotions, maintaining compliance with legal, advertising and brand guidelines.
- Create daily newspaper layouts for Editorial department.
- Submit quotes for special advertising features and sections.
Advisor, Regulatory Affairs & Compliance
Southern California Edison
Rosemead, CA
10.2014 - 10.2021
- Managed Payment Office Closure Advice Letter, requesting to close 11 payment offices; adopted with modifications by California Public Utilities Commission (Commission).
- Managed Customer Call Center's Hours of Operation Advice Letter, requesting to reduce its hours of operation by 15 hours per week; adopted by Commission.
- Assisted in the development of testimony for Customer Service in SCE's 2018 General Rate Case, requesting over $97 million in Operations & Maintenance. Adopted by Commission with modifications.
- Planned, developed and implemented strategies to convey information with key decision-makers.
- Interpreted regulatory rules or rule changes and monitored communication through corporate policies and procedures.
- Produced detailed reports outlining key issues and proposed solutions.
- Prioritized project-related tasks to efficiently complete essential tasks.
- Recommended improvements to processes.
- Maximized team knowledge and productivity by training, monitoring and directing employees in the application of best practices and regulatory protocols.
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
- Developed, maintained, and administered SharePoint team sites.
Project Manager
Southern California Edison
Rosemead, CA
05.2013 - 10.2021
- Developed and initiated projects and monitored performance.
- Fostered relationships with internal clients to promote positive working relationships.
- Updated operational methods, tracked information and compiled data to improve efficiency.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Identified, reviewed and applied policies and procedures.
- Organized weekly executive decision-making meetings and forums.
Senior Program/Project Analyst
Southern California Edison
Rosemead, CA
11.2007 - 05.2013
- Managed a 15-member, multiple department volunteer safety team that attained 78 percent reduction in employees being absent at work due to safety injury for over 3,000 employees.
- Achieved 100 percent participation in compliance training for over 75 employees, managers, and executives.
- Planned and executed business resiliency plans and activities for department.
- Executed annual employee recognition events within $50,000 budget.
Education
MBA - Business Administration
California Baptist University
Riverside, CA05.2010
Bachelor of Science - Business Management
University of Phoenix
Diamond Bar, CA 06.2005
Skills
- Relationship building and management
- Multitasking and Time Management
- Document and File Management
- Verbal and Written Communication
- Ease with Computers and Technology
- Strong Organizational Skills
- Research and Analytical Skills
- Microsoft Office Suite
- Report Preparation
- Professional and Courteous
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Advertising Coordinator
Sound Publishing
11.2021 - Current
Advisor, Regulatory Affairs & Compliance
Southern California Edison
10.2014 - 10.2021
Project Manager
Southern California Edison
05.2013 - 10.2021
Senior Program/Project Analyst
Southern California Edison
11.2007 - 05.2013
MBA - Business Administration
California Baptist University
Bachelor of Science - Business Management
University of Phoenix