C’Niyah Jacques
Davenport
Summary
Experienced in medication dispensing and inventory management within pharmacy settings, ensuring compliance with safety and quality standards. Demonstrated ability to assist pharmacists in preparing and compounding medications, including sterile products for complex treatments. Developed effective communication skills through patient counseling and education on medication usage, contributing to improved adherence and patient satisfaction. Proven track record of managing customer inquiries and resolving issues efficiently, enhancing overall service delivery.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Auburndale
05.2024 - 01.2026
- Assisted pharmacists in preparing and dispensing medications, ensuring compliance with safety and quality standards.
- Managed inventory levels by routinely checking stock and placing orders to maintain optimal supply availability.
- Provided exceptional customer service by addressing inquiries and resolving issues, contributing to improved patient satisfaction.
- Assisted in the preparation and dispensing of medications, adhering to safety standards and regulatory compliance.
- Prepared and compounded sterile and non-sterile medications, ensuring compliance with safety and quality standards.
- Developed and maintained effective communication with patients, providing medication counseling and improving adherence to therapy.
- Assisted pharmacists in preparing sterile products for chemotherapy treatments, antibiotics and other complex medications requiring specialized preparation techniques.
- Reviewed patient charts for appropriateness of medication selection before administering it intravenously.
- Communicated effectively with other healthcare team members concerning patient care needs involving parenteral nutrition therapies.
- Assisted pharmacists in preparing and dispensing prescriptions, ensuring accuracy and compliance with safety protocols.
- Verified medication dosages and provided guidance on proper usage to enhance patient safety and care.
- Educated customers on over-the-counter medications and health products, fostering informed decision-making.
Customer Service Tech Support
Teleperformance USA
work from home
11.2022 - 10.2024
- Delivered exceptional technical support by troubleshooting hardware and software issues, enhancing user experience and satisfaction.
- Collaborated with cross-functional teams to streamline support processes, resulting in improved response times and efficiency.
- Provided training to new team members on technical systems and customer service strategies, fostering a knowledgeable workforce.
- Managed escalated customer concerns with professionalism, ensuring resolution and maintaining positive relationships with clients.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Utilized CRM software to track customer interactions, ensuring accurate documentation and follow-up on inquiries and issues.
Registrar
HCA Florida Aventura Hospital
Aventura
10.2021 - 11.2022
- Assisted patients with registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated patient information collection, enhancing the efficiency of the registration workflow within the department.
- Managed appointment scheduling, improving patient flow and reducing wait times for registration services.
- Verified insurance details and personal information, contributing to the accuracy of patient records and billing processes.
- Greeted incoming patients, completed registration procedures and checked each
- Monitored registration and attendance of classes to measure public interest.
- Provided assistance with completing forms related to patient registration processes.
- Assisted in maintaining compliance with healthcare regulations by conducting thorough checks of patient records.
- Facilitated communication between patients and healthcare providers, improving the flow of information during admissions.
- Supported the scheduling of patient appointments, contributing to streamlined operational workflows within the department.
Education
Technical Diploma - Pharmacy Technician
Concorde Career College
Orlando, FL 06.2024 - 01.2025
Miramar High School
Miramar, FLSkills
- Medication dispensing
- Inventory management
- Patient counseling
- Prescription verification
- 75 WPM Typing speed
- customer and patient support
- Prescription Processing (200 daily volume)
- Technical troubleshooting
- Appointment scheduling
- CRM software
- Insurance verification
- Patient registration
Certification
- BSL
- Pharmacy Technician
- Med Tech Car
- Security License Class D
Accomplishments
- A and B Honor Roll College Student
- 3.4 GPA
Timeline
Technical Diploma - Pharmacy Technician
Concorde Career College
06.2024 - 01.2025
Pharmacy Technician
CVS Pharmacy
05.2024 - 01.2026
Customer Service Tech Support
Teleperformance USA
11.2022 - 10.2024
Registrar
HCA Florida Aventura Hospital
10.2021 - 11.2022
Miramar High School