Bruce Osborne
Medford
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Team Member/Cashier
Figaros
Medford, OR
- Assisted customers with menu selections and provided accurate order processing.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
Lead Kitchen Cook
Market of Choice
Medford, OR
06.2025 - 09.2025
- Supported training of new kitchen staff in operational procedures and cooking techniques.
- Adapted quickly to changing menu items and special dietary requests from customers.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Prepared and cooked food items according to recipes and quality standards.
Shift Leader/Manager
Jimmy John's Sandwiches
Medford, OR
02.2024 - 06.2025
- Trained and mentored new staff on sandwich preparation and customer service protocols.
- Supervised daily operations, ensuring team adherence to quality and service standards.
General Manager
Burger King
Medford, OR
12.2023 - 06.2024
- Oversaw daily operations, ensuring compliance with safety and health regulations.
- Managed staff scheduling, optimizing labor efficiency and coverage during peak hours.
- Analyzed sales data to identify trends, adjusting inventory management accordingly.
- Developed marketing strategies to increase customer engagement and drive store traffic.
- Led weekly team meetings to promote communication and address operational challenges.
Arby's Crew Member
Arby's
Medford, OR
04.2022 - 06.2023
- Delivered exceptional customer service in fast-paced environment.
- Prepared and assembled menu items according to quality standards.
- Maintained cleanliness and organization of workspace and dining areas.
Education
High school or equivalent -
San Antonio, TX05-2019
Skills
- Time management
- Food handling
- Kitchen experience
- Cleaning
- Customer service
- Restaurant experience
- Decision making
- Retail Sales
- Customer complaint resolution
- Team lead experience
- POS
- Food industry
- Cooking
- Restaurant management
- Team management
- Communication skills
- Conflict management
- Shift management
- Food safety
- Cashiering
- Positive attitude
Accomplishments
- Achieved 28% of sales increase in first quarter of being General Manager at Burger King.
- Passed State Food Inspection with a 100/100.
Certification
- ServSafe
- Food Handler Certification
Languages
English - Fluent
Timeline
Lead Kitchen Cook
Market of Choice
06.2025 - 09.2025
Shift Leader/Manager
Jimmy John's Sandwiches
02.2024 - 06.2025
General Manager
Burger King
12.2023 - 06.2024
Arby's Crew Member
Arby's
04.2022 - 06.2023
Team Member/Cashier
Figaros