Cobra Hubbard
Indianapolis,IN
Summary
Driven professional with a proven track record of enhancing customer satisfaction and streamlining service processes. Excelled in technical aptitude and problem-solving, significantly improving service delivery. Demonstrated exceptional customer service skills, ensuring safety and satisfaction. Skilled in utilizing technology for efficient account management and support.
Overview
11
11
years of professional experience
Work History
Parts Counter Person
Tom Wood Lexus Parts
01.2024 - Current
- Managed around 10-15 customer calls per day and 7-10 customer interactions at sales counter per day to answer questions, resolve concerns, and complete sales.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Utilized over 5 different computer programs to complete purchase order tickets alongside sales and service documentation for customer and business records and provided receipts of purchase.
Software and Web Developer
Personal Projects
12.2013 - Current
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Determined coding requirements for specialized scripts.
- Implemented changes and integrated requested elements to streamline business operations.
- Oversaw back-end development using PHP to maintain website integrity.
Uber Driver
Uber
12.2023 - 01.2024
- Maintained 4.89 customer service satisfaction rating
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Printer Technician
Adelta Logis
01.2023 - 01.2024
- Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Generated reports for customer service issues and repair records.
Warehouse Associate
Central Indiana Hardware
05.2018 - 12.2022
- Completed up to 40 purchase order tickets a day by packing required materials onto pallet and processing using 2 different computer software.
- Entered quantity received against purchase order in computer system.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Completed cycle counts and monthly inventory.
Education
Associate of Arts - Liberal Arts And General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN05.2024
Skills
- Improving customer satisfaction
- Technical aptitude
- Account updating
- Problem-solving skills
- Customer Service
- MySQL
- C#
- JavaScript
Timeline
Parts Counter Person
Tom Wood Lexus Parts
01.2024 - Current
Uber Driver
Uber
12.2023 - 01.2024
Printer Technician
Adelta Logis
01.2023 - 01.2024
Warehouse Associate
Central Indiana Hardware
05.2018 - 12.2022
Software and Web Developer
Personal Projects
12.2013 - Current
Associate of Arts - Liberal Arts And General Studies
Ivy Tech Community College of Indiana
Similar Profiles
Cody ShulerCody Shuler
Customer Service Consultant at Tom Wood LexusCustomer Service Consultant at Tom Wood Lexus
Cody ShulerCody Shuler
Customer Service Consultant at Tom Wood LexusCustomer Service Consultant at Tom Wood Lexus
Hayden TeteakHayden Teteak
Assistant Chief Flight Instructor at Tom Wood AviationAssistant Chief Flight Instructor at Tom Wood Aviation