Codi Hendrickson
Butler,PA
Summary
Experienced with client support and coordination, ensuring efficient service delivery and client satisfaction. Utilizes strong communication and problem-solving skills to address and resolve client issues effectively. Track record of maintaining organized and collaborative team environments to meet evolving client needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Specialist
OneWell Healthcare
Cranberry Township, PA
03.2025 - Current
- Developed and implemented program evaluation frameworks to assess effectiveness and impact.
- Coordinated cross-functional teams to ensure alignment on project goals.
- Facilitated training sessions for staff on best practices and program methodologies.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Managed communications, ensuring transparency and fostering collaborative relationships.
Residential Specialsit
Southwestern PA Human Services
Butler, PA
04.2022 - Current
- Contributed to increased occupancy rates by showcasing available units and promoting facility amenities during property tours.
- Served as a reliable point of contact for families, providing regular updates on their loved one''s progress and addressing any questions or concerns they may have had.
- Provided essential daily living assistance, enabling residents to maintain independence and a high quality of life.
- Organized and supervised recreational activities, promoting a well-rounded living experience for all residents.
- Facilitated open communication between residents, families, and staff, fostering a positive community atmosphere within the facility.
Supports Coordinator
Familylinks
Banksville, PA
10.2023 - 03.2025
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
Service Support Professional
Public Partnerships
Gibsonia, PA
09.2023 - 03.2025
- Streamlined support processes for increased efficiency and faster response times.
- Enhanced client retention rates through consistent delivery of outstanding service support experiences.
- Collaborated with cross-functional teams to enhance product functionality and resolve complex issues.
- Provided remote assistance to clients in resolving hardware and software-related issues, reducing on-site visits and associated costs.
- Maintained up-to-date knowledge of industry trends and best practices, ensuring optimal support for clients.
Program Leader
Valley Community Services
Butler, PA
05.2022 - 10.2023
- Responsible for maintaining a healthy and safe living environment for the residents of a Community Residential Program
- Provided support to intellectually disabled Individuals in their development of living and social skills, with the ultimate goals of gaining independence and community integration
- Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
- Ensured regulatory compliance at all levels of operation while maintaining high-quality services within the program scope
- Improved program efficiency by streamlining processes and implementing best practices
- Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly
Education
Bachelor of Arts - Psychology
Waldorf University
Forrest City, IA01-2018
Skills
- Project management
- Program activities
- Documentation and recordkeeping
- Strong work ethic
- Supervision and oversight
- Interpersonal and written communication
- Customer relationship management
- Attention to detail
- Conflict resolution
- Team collaboration
Certification
- Licensed Pharmacy Technician
- CPR/AED/First-Aid Certification
Timeline
Program Specialist
OneWell Healthcare
03.2025 - Current
Supports Coordinator
Familylinks
10.2023 - 03.2025
Service Support Professional
Public Partnerships
09.2023 - 03.2025
Program Leader
Valley Community Services
05.2022 - 10.2023
Residential Specialsit
Southwestern PA Human Services
04.2022 - Current
Bachelor of Arts - Psychology
Waldorf University