Codie Poston
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
GiveMeTheVin
03.2023 - Current
- Improved document organization with thorough file maintenance of weekly vehicle inventory, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training on SOPs to ensure a smooth integration into the team.
- Completed and submitted sub-buyer invoices.
- Managed phone and email correspondence.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Loss Mitigation Specialist
Austin Bank
11.2020 - 03.2023
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
- Assisted with short sales and deed in lieu processes.
- Contributed to departmental performance metrics by consistently meeting or exceeding established goals for successful loan modifications, short sales, and other loss mitigation solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Birth Donation Recovery Specialist
Birth Tissue Donor Service
01.2018 - 11.2020
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Maintained detailed documentation on all case activities, ensuring compliance with Certified Tissue Bank Specialists (CTBS) regulations, FDA regulations, and company policies.
- Collaborated with interdisciplinary teams for donor plans.
- Evaluated patient histories, complaints, and current symptoms.
- Analyzed patient assessments and laboratory data to determine patient donation eligibility.
Education
Associate of Applied Science - Integrated Studies
Tyler Junior College
Tyler, TX03-2018
High School Diploma -
Hawkins High School
Hawkins, TX03-2015
Skills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Database entry
- Data organization
- Resourceful
- Typing proficiency
- Email correspondence
- Customer Service
Timeline
Administrative Assistant
GiveMeTheVin
03.2023 - Current
Loss Mitigation Specialist
Austin Bank
11.2020 - 03.2023
Birth Donation Recovery Specialist
Birth Tissue Donor Service
01.2018 - 11.2020
Associate of Applied Science - Integrated Studies
Tyler Junior College
High School Diploma -
Hawkins High School
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