Cody Albright
Summary
Organized Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor with the desire to learn, be challenged, and help succeed. Excellent assistant to high level management.
Overview
5
5
years of professional experience
Work History
Team Lead
Multifamily Carpet Cleaners
Minneapolis, MN
07.2024 - Current
- Trained new staff on cleaning techniques and safety protocols to enhance service delivery.
- Conducted quality control inspections to uphold service standards and client expectations.
- Developed training materials to enhance team knowledge of equipment and techniques.
- Fostered a collaborative team environment, encouraging open communication and problem-solving initiatives.
- My main task was working closely with and assisting President and CEO in managing field operations and development of training material
Managing Director
Multifamily Carpet Cleaners
Minneapolis, MN
10.2022 - 01.2024
- Oversaw daily operations, ensuring service quality and customer satisfaction.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased President and CEO productivity by acting as support for operations and tracking work flow
Operations/Sales Manager
Multifamily Carpet Cleaners
Minneapolis, MN
09.2021 - 09.2022
- Developed training programs to enhance team skills and improve service delivery standards.
- Fostered strong client relationships, resulting in increased customer loyalty and repeat business.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Master Field Technician
Multifamily Carpet Cleaners
Minneapolis, MN
11.2020 - 08.2021
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Collaborated with other field technicians to resolve complex technical issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
Education
Associate of Science - Business Management
University of St. Thomas
Saint Paul, MN06.2020
Skills
Attention to detail
Relationship building
Strategic planning
Workflow management
Problem-solving
Organization
Efficient multitasking
Sincere motivation
Timeline
Team Lead
Multifamily Carpet Cleaners
07.2024 - Current
Managing Director
Multifamily Carpet Cleaners
10.2022 - 01.2024
Operations/Sales Manager
Multifamily Carpet Cleaners
09.2021 - 09.2022
Master Field Technician
Multifamily Carpet Cleaners
11.2020 - 08.2021
Associate of Science - Business Management
University of St. Thomas