Knowledgeable IT Manager oversees technology deployment and maintenance. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
9
9
years of professional experience
Work History
IT Manager
Compass Resorts
04.2019 - Current
Administer network and systems infrastructure across three office locations, including Active Directory, Microsoft Entra, and Office 365 management.
Manage VOIP systems for call center operations.
Manage network and system performance, conducting troubleshooting, security patching, and maintenance.
Develop and implement measures and procedures to protect IT systems from cyber threats and data breaches.
Guide organizational technology strategy and roadmaps.
Analyze network security and current infrastructure, assessing areas in need of improvement.
Confer with executives to advise and plan for short-term and long-term IT system upgrade needs.
Collaborate with other departments to help meet IT needs and properly integrate and secure systems.
IT Consultant
Contractor
07.2018 - 03.2019
Provided expert consulting services to various clients in the Destin/Ft Walton Beach area.
Designed and implemented network and system infrastructures, including the installation of network equipment, Active Directory, Office 365, firewalls, NAS systems, and backup solutions.
System Administrator
DPRA Inc
11.2017 - 06.2018
Managed the VMware vSphere environment supporting software development and database teams.
Diagnosed and resolved network issues, documenting root causes and implementing preventive measures to ensure minimal impact on development operations.
Conducted comprehensive daily and weekly backups using Veritas Backup Exec for all development projects.
Administered in-house Microsoft Exchange server, Active Directory, and Group Policy Objects (GPO).
Planned and implemented upgrades to system hardware and software.
Diagnosed and executed resolution for network and server issues.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
IT Technician
Oak Ridge Schools Technology Department
07.2016 - 11.2017
Installed and supported all staff systems at Oak Ridge High School, providing primary support for over 1,400 One-to-One program laptops issued to students.
Collaborated with Technology Department staff to identify and resolve unique challenges in educational technology applications.
Proved successful working within tight deadlines and a fast-paced environment.
Configured systems according to prescribed software and hardware frameworks.
Patched software and installed new versions to eliminate security problems and protect data.
Installed and configured operating systems and applications.
Researched and identified solutions to technical problems.
Helped streamline repair processes and update procedures for support action consistency.