Cody Benecasa
Minneapolis,MN
Summary
Experienced manager at El Diablo Amps & Guitars with a strong focus on customer service in a competitive business setting. Skilled in employee training and negotiations, leveraging ten years of industry experience and market research to enhance product offerings and increase customer satisfaction.
Overview
11
11
years of professional experience
Work History
Manager
El Diablo Amps & Guitars
11.2016 - Current
- Utilizing internet research and expertise to evaluate instruments for sale and repair.
- Nearly a decade of experience engaging customers, and guiding clients toward high-end products that suit their needs and surpass expectations.
- Recruited and trained new employees to meet job requirements.
- Accurate and predictive management of inventory levels to meet stock supply and demand. Analyzing market trends.
- Tactful negotiations between clients, consignors, and fellow employees.
Stocker
Central Avenue Liquors
06.2015 - 10.2016
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Inspected new merchandise for outdated or damaged items.
- Resolved or assisted in handling routine customer concerns, and offering product substitutions when necessary.
Team Member
Target
02.2014 - 06.2015
- Dynamic experience- shifting from register to stocking to phones sometimes in the same day.
- Trained new team members across several store areas.
- Identified needs of customers promptly and efficiently.
Education
Associate of Science - Audio Engineering
Daytona State College
Daytona Beach, FLBachelor of Science - Music Business
McNally Smith College of Music
Saint Paul, MNSkills
- Inventory management
- Instrument repair/Soldering
- Purchase orders and Invoicing (Quickbooks)
- Employee training
- Customer service
- Instrument evaluation
- Market research
- Social media strategy
Timeline
Manager
El Diablo Amps & Guitars
11.2016 - Current
Stocker
Central Avenue Liquors
06.2015 - 10.2016
Team Member
Target
02.2014 - 06.2015
Associate of Science - Audio Engineering
Daytona State College
Bachelor of Science - Music Business
McNally Smith College of Music
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