Cody Boyd
D&B DME Medical
Columbus,GA
3
years of professional experience
Dedicated customer service representative with a strong focus on problem resolution and active listening. Committed to facilitating patient access to medical equipment and ensuring timely delivery and support.
Work History
Customer Service Representative
2 Years 1 Month- Facilitated patient access to essential medical equipment, including wheelchairs, walkers, hospital beds, oxygen equipment, and CPAP machines.
- Educate patients and caregivers on the proper use, safety, cleaning, and maintenance of equipment.
- Verify prescriptions, insurance coverage, documentation, and medical necessity requirements.
- Coordinate with physicians, hospitals, clinics, insurance companies, and patients.
- Process orders accurately and ensure equipment is delivered or set up on time.
- Provide excellent customer service to patients who may have urgent or complex medical needs.
- Maintain accurate patient records and follow HIPAA privacy regulations.
- Inspect, clean, repair, and maintain medical equipment according to company and safety standards.
- Troubleshoot equipment problems and arrange replacements or repairs when necessary.
Sales Associate
3 Years 8 Months- Assisted customers in selecting products, enhancing overall shopping experience.
- Utilized point-of-sale system for transaction processing and inventory management.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Collaborated with team members to maintain organized merchandise displays.
Education
GED
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Call center experience
Computer proficiency
Timeline
Customer Service Representative
D&B DME Medical
06.2024 - 07.2026Read More
Sales Associate
Sirius XM
02.2023 - 2024Read More
Columbus Technical College
GED
Read More