Cody Bradley
AutoZone
Hayden,ID
8
years of professional experience
Results-driven Customer Service Manager with a proven track record in enhancing satisfaction and resolving inquiries. Skilled in quality assurance, effective workflow management, and problem-solving.
Work History
Customer Service Manager
5 Years 11 Months- Led customer service team to enhance satisfaction and resolve inquiries efficiently.
- Executed process enhancements to optimize operational efficiency and minimize response times.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted in documenting parts and inventory processes.
Supported inventory management by creating detailed part documentation.
Collaborated with teams to maintain accurate documentation for parts and inventory. - Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Auto Mechanic
1 Year 1 Month- Performed repairs on engines, transmissions, and electrical systems to ensure vehicle performance.
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Conducted routine maintenance services including oil changes, brake inspections, and tire rotations.
- Collaborated with clients to explain repair processes and provide cost estimates for services.
- Streamlined workflow processes to improve efficiency in the service bay operations.
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
Education
High School Diploma
ASE Certified - Mechanics
Skills
Customer service
Product knowledge
Customer orientation
Effective workflow management
Inventory management
Workflow optimization
Problem-solving
Customer focused
Timeline
Customer Service Manager
AutoZone
09.2020 - CurrentRead More
Auto Mechanic
Mechanic for Private Owner
02.2019 - 03.2020Read More
Eastern Idaho Technical College
High School Diploma
Read More
North Idaho College
ASE Certified from Mechanics
Read More