Cody Brooks
Trabuco Canyon
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Office Manager
Cal-Pro Contractors, Inc.
Foothill Ranch, CA
10.2020 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Processed payroll accurately ensuring all employees were paid on time.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Coordinated with external vendors to ensure timely delivery of materials and services.
- Maintained accurate records of construction project costs, expenses, and progress reports.
- Organized and maintained documents, files and records.
Resident Services Specialist
Mediterranean Village
Costa Mesa, CA
05.2018 - 10.2020
- Developed and maintained positive relationships with tenants, contractors, and vendors.
- Provided support to residents with general inquiries and concerns.
- Served as a liaison between management and tenants regarding lease agreements, rent payments, maintenance requests, and other related issues.
- Performed administrative tasks including filing documents, answering phones calls, responding emails.
- Monitored tenant move-in and move-out process; prepared necessary paperwork accordingly.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Assisted with the implementation of the 12 month resident retention calendar of events. Participated and organized resident events.
Bellman
Fairmont Hotels & Resorts (Renaissance Newport)
Newport Beach, CA
06.2014 - 04.2017
- Greeted guests upon arrival and assisted with luggage.
- Provided directions and information about the hotel, local attractions, and available services.
- Assisted guests with check-in procedures and provided them with keys to their rooms.
- Transported guests' luggage to their room or other designated areas within the hotel premises.
- Answered inquiries regarding hotel services, facilities, events, and hours of operation.
- Stored luggage for arriving and departing guests in accordance with established safety standards.
- Provided concierge services such as making restaurant reservations or providing transportation arrangements for guests when requested.
- Escorted VIP's to their rooms as needed.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
Overnight In-Room Dining Server
St. Regis Monarch Beach (Monarch Beach Resort)
Dana Point, CA
05.2013 - 01.2014
- Took orders accurately and delivered food promptly to the guest's room or suite.
- Prepared tables for service by setting up linens, silverware, and glassware.
- Assisted with inventorying of supplies and stocking of storage areas.
- Communicated effectively with kitchen staff regarding special requests or dietary restrictions.
- Deliver food and beverage orders to guest rooms in a timely and efficient manner.
Skills
- Customer Service
- Contract Administration
- Employee Supervision
- Inventory Control
- Administrative Support
- Team Supervision
- Operations Management
- Data Entry
- Office Management
- Scheduling Coordination
- Customer Relations
- Training and Coaching
- Event Coordination
- Office Administration
- Relationship Building
- Hospitality
- Property Management
Timeline
Office Manager
Cal-Pro Contractors, Inc.
10.2020 - Current
Resident Services Specialist
Mediterranean Village
05.2018 - 10.2020
Bellman
Fairmont Hotels & Resorts (Renaissance Newport)
06.2014 - 04.2017
Overnight In-Room Dining Server
St. Regis Monarch Beach (Monarch Beach Resort)
05.2013 - 01.2014
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