Cody Brown
Chesapeake,VA
Summary
Proven track record in enhancing customer experiences and streamlining workflow processes, notably at Tidewater Green. Expert in customer engagement and equipment operation, achieving significant improvements in productivity. Demonstrates strong leadership in team collaboration and problem-solving, ensuring safety and efficiency in fast-paced environments. Skilled in food running and maintaining high cleanliness standards, contributing to customer satisfaction and operational excellence. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
3
3
years of professional experience
Work History
Crew
Sonics Drive In
06.2024 - Current
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Office Manager
Tidewater Green
09.2023 - 01.2024
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Dispatched orders to drivers for efficiency.
- Maintained tidy work area to reduce likelihood of accidents.
- Communicated with operators to share information related to product.
Front Desk
Latitude Climbing And Fitness
02.2023 - 09.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed wavers and concerns
- Supported guest in identifying, setting and achieving personal goals.
- Belay Certified
- Used harnesses and specialized climbing devices
- Helped customers complete purchases, locate items, and sign up for memberships
Equipment Operator
Tidewater Green
03.2022 - 10.2022
- Operated range of heavy equipment on regular basis with advanced skill.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Drove vehicles to and from work sites and maintained clean driving record.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
Crew Member
Sonics Drive In
02.2021 - 03.2022
Education
Some College -
ECPI University
Virginia Beach, VA04.2023
High School Diploma -
Grassfield High School
Chesapeake, VA05.2022
Skills
- Customer Engagement
- Customer Service
- Food Running
- Cooking
- Menu Memorization
Hobbies
- Rock Climbing
- Drawing
- Hiking
Languages
English
Timeline
Crew
Sonics Drive In
06.2024 - Current
Office Manager
Tidewater Green
09.2023 - 01.2024
Front Desk
Latitude Climbing And Fitness
02.2023 - 09.2023
Equipment Operator
Tidewater Green
03.2022 - 10.2022
Crew Member
Sonics Drive In
02.2021 - 03.2022
Some College -
ECPI University
High School Diploma -
Grassfield High School
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