Cody Chambers
Guilford,ME
Summary
Dynamic professional with extensive experience in customer service and healthcare environments, including Northern Light Health Eastern Maine Medical Center. Proven ability to enhance patient satisfaction through effective communication and strong organizational skills. Adept at managing sensitive information in compliance with HIPAA regulations while fostering positive relationships with patients and staff.
Overview
4
4
years of professional experience
Work History
Unit Secretary
Northern Light Health Lafayette Family Cancer Institute
Bangor, ME
10.2024 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurses and other healthcare personnel.
Server
Olive Garden
Bangor, ME
04.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Childcare Worker
YMCA
02.2023 - 01.2024
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Customer Service Representative
Mountains Market
Dover-Foxcroft, ME
02.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server/Bartender
Pats Pizza
Dover-Foxcroft, ME
07.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
Foxcroft Academy
Dover-Foxcroft, MESkills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- HIPAA compliance
- Patient chart maintenance
- EMR / EHR
Timeline
Unit Secretary
Northern Light Health Lafayette Family Cancer Institute
10.2024 - Current
Server
Olive Garden
04.2024 - 10.2024
Childcare Worker
YMCA
02.2023 - 01.2024
Customer Service Representative
Mountains Market
02.2022 - 04.2023
Server/Bartender
Pats Pizza
07.2021 - 01.2022
Foxcroft Academy