CODY COGBILL
Arlington,Tennessee
Summary
Expert Service Advisor with a proven track record at First Choice Farm and Lawn, adept in data entry and quality control. Skilled in mentoring teams and enhancing customer experiences, I showcase robust computer skills and exceptional customer service, contributing to increased efficiency and client satisfaction. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
2
2
years of professional experience
Work History
Assistant Customer Service Manager
First Choice Farm & Lawn
Eads, TN
04.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Advisor
Norcross Mazda
Cordova, TN
08.2023 - 02.2024
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
- Scheduled service appointments for customers
- Advised customers on automotive maintenance and repair services
- Demonstrated proficiency in computer software programs used for tracking customer information, scheduling appointments, ordering parts and invoicing payment transactions
- Utilized organizational skills to manage multiple tasks simultaneously while maintaining a high level of accuracy.
Express Lane Manager
Wolfchase Hyundai
Memphis, TN
07.2022 - 05.2023
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Skills
- Data Entry
- Documentation and Reporting
- Quality Control
- Price Quoting
- Computer Skills
- Customer Service
- Multitasking and Organization
References
References available upon request
Timeline
Assistant Customer Service Manager
First Choice Farm & Lawn
04.2024 - Current
Service Advisor
Norcross Mazda
08.2023 - 02.2024
Express Lane Manager
Wolfchase Hyundai
07.2022 - 05.2023