Cody Cooper
Erie,MI
Summary
Results-driven professional with a strong background in operations management, team leadership, and property claims adjusting. Experienced in both field and desk adjusting, with the ability to manage high claim volumes, write and review Xactimate estimates, and make accurate coverage determinations. Proven track record of driving revenue growth, improving team performance, and delivering high-level customer service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Desk Property Adjuster
Hastings Insurance
Toledo, OH
02.2026 - Current
- Managed a high volume of residential, commercial, and farm property claims from first contact through final resolution in a desk-based environment.
- Review field adjuster reports, photos, diagrams, and supporting documentation to determine coverage and evaluate damages
- Write, revise, and audit Xactimate estimates using field data, contractor input, and policy guidelines to ensure accurate scoping and pricing
- Analyze estimates for completeness, proper line item usage, depreciation, and adherence to carrier standards
- Make coverage determinations based on policy language, exclusions, and documented cause of loss
- Negotiate claim settlements with policyholders and contractors, resolving scope and pricing disputes effectively
- Maintain consistent communication with all parties involved to ensure timely claim progression and resolution
- Ensure all claim files are thoroughly documented and compliant with internal audit requirements and regulatory standards
Property Field Adjuster
Hastings Insurance
Toledo, OH
09.2025 - 02.2026
- Handled a high volume of residential, commercial, and farm property claims from first contact through final resolution in a field-based environment.
- Conducted on-site property inspections to assess damage to roofing systems, siding, soffit, gutters, and interior components
- Investigated claims by interviewing policyholders, contractors, and witnesses to determine cause of loss and coverage applicability
- Performed detailed measurements, documentation, and photo capture to support accurate scoping and estimate development
- Created comprehensive Xactimate estimates in the field, accounting for labor, materials, and local market pricing
- Identified storm-related damages including wind and hail impacts, as well as differentiating between covered and non-covered conditions
- Managed claims through inspection, documentation, and estimate submission while coordinating with desk adjusters for resolution
- Explained scope of damages, repair processes, and claim outcomes clearly to policyholders to maintain transparency and trust
- Handled multiple inspections per day while maintaining organization, accuracy, and customer service standards
Assistant General Manager
DriveTime Automotive Group
Toledo, OH
07.2023 - 09.2025
- Directed daily operations of a high-volume dealership, overseeing sales performance, staffing, inventory, and customer experience
- Led, coached, and developed a team of sales professionals, driving consistent achievement of individual and store performance goals
- Achieved 65% year-over-year sales growth through implementation of targeted sales strategies and operational improvements
- Monitored key performance indicators and adjusted processes to improve efficiency, profitability, and customer satisfaction
- Partnered with the General Manager to identify operational gaps and implement solutions to improve overall store performance
- Assisted in structuring complex vehicle deals, including subprime financing scenarios, to maximize approvals and revenue
- Reviewed and underwrote loan documentation to ensure accuracy, compliance, and mitigation of financial risk
- Appraised and acquired trade-in vehicles, ensuring competitive valuations and profitable inventory sourcing
- Maintained relationships with vendors and service providers to support reconditioning and warranty work
- Ensured full compliance with state regulations related to lending, contracts, and vehicle registration processes
Customer Experience Guide (Sales)
DriveTime Automotive Group
Toledo, OH
08.2022 - 07.2023
- Managed the full sales process from initial customer interaction through vehicle delivery, ensuring a seamless buying experience
- Built rapport with customers and guided them through vehicle selection based on needs, budget, and credit profile
- Structured and presented deals, clearly explaining financing terms, loan structures, and payment options
- Sold and promoted backend products including service contracts and GAP coverage, increasing overall deal profitability
- Worked extensively with subprime lending scenarios, helping customers secure approvals through appropriate deal structuring
- Maintained consistent follow-up with leads using CRM tools to improve conversion rates and customer retention
- Collaborated with management to meet store sales targets and maintain high levels of customer satisfaction
Manager
Metro by T-Mobile
08.2018 - 08.2022
- Oversaw all aspects of retail store operations, including staffing, sales performance, inventory management, and customer service
- Hired, trained, and developed team members, improving overall performance, retention, and engagement
- Set clear expectations and held employees accountable to individual and store sales goals
- Analyzed sales metrics and implemented strategies to drive revenue growth and improve operational efficiency
- Managed inventory levels, ordering, and stock control to ensure product availability and minimize shrinkage
- Maintained visual merchandising standards to create an engaging and sales-driven store environment
- Ensured compliance with company policies, procedures, and security protocols
Sales Representative
Metro by T-Mobile
08.2015 - 08.2018
- Delivered consultative sales and customer support in a fast-paced retail environment
- Consistently met or exceeded individual sales goals through strong product knowledge and communication skills
- Assisted customers with account management, upgrades, and service plan selection
- Built long-term customer relationships to drive repeat business and referrals
- Supported store operations including merchandising, inventory, and customer issue resolution
Education
High School Diploma -
Monroe High School
Monroe05-2014
Associate of Science - Business Management
DeVry University
12-2026
Skills
- Team Leadership & Employee Development
- Operations & Performance Management
- Claims Handling (Field & Desk)
- Coverage Analysis & Policy Interpretation
- Xactimate Estimating & Scope Development
- Property Damage Assessment & Inspection
- Client relationship management
- Compliance, Risk Mitigation & Documentation
- Policy interpretation
Timeline
Desk Property Adjuster
Hastings Insurance
02.2026 - Current
Property Field Adjuster
Hastings Insurance
09.2025 - 02.2026
Assistant General Manager
DriveTime Automotive Group
07.2023 - 09.2025
Customer Experience Guide (Sales)
DriveTime Automotive Group
08.2022 - 07.2023
Manager
Metro by T-Mobile
08.2018 - 08.2022
Sales Representative
Metro by T-Mobile
08.2015 - 08.2018
High School Diploma -
Monroe High School
Associate of Science - Business Management
DeVry University