Cody Emmerick
Dallas
Summary
Professional with comprehensive experience in claims processing and evaluation. Demonstrates strong analytical skills, thorough knowledge of insurance policies, and consistent track record of identifying and resolving complex claims. Valued team player with strong focus on collaboration and results, adaptable to evolving work environments. Known for reliability, problem-solving abilities, and effective communication with clients.
Overview
5
5
years of professional experience
Work History
Inbound Receiver
Target
10.2025 - Current
- Receiving and processing incoming shipments, ensuring accurate inventory management.
- Coordinating with vendors to resolve discrepancies in shipments and ensure timely deliveries.
- Utilizing warehouse management systems to track inventory levels and order statuses.
- Training new staff on safety protocols and operational best practices for inbound receiving.
Customer Representative
Activus Connect (Alight project)
09.2023 - 01.2024
- Resolving customer inquiries efficiently using CRM software, enhancing overall satisfaction.
- Enhancing customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Managing ticketing systems to prioritize and track customer requests effectively, ensuring timely resolution.
- Handling high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
Claims Examiner
Metlife Insurance
06.2021 - 08.2022
- Evaluating and processing insurance claims to ensure compliance with policy guidelines.
- Analyzing claim documentation for accuracy, identifying discrepancies and recommending resolutions.
- Communicating effectively with clients regarding claim status, fostering positive relationships.
- Handling sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
Education
Cybersecurity Certification -
Mohawk Valley Community College
Utica, NY05-2023
Bachelor of Science - Software Engineering
Dallas College
Dallas, TX08-2028
Skills
- Managing and analyzing claims data to ensure accurate recordkeeping, timely processing, and compliance with company policies
- Evaluating life insurance claims
- Coding in Python, C, and Java
- Strong verbal communication
- Maintaining quality assurance
- Microsoft Office Suite
- Computer skills
Timeline
Inbound Receiver
Target
10.2025 - Current
Customer Representative
Activus Connect (Alight project)
09.2023 - 01.2024
Claims Examiner
Metlife Insurance
06.2021 - 08.2022
Cybersecurity Certification -
Mohawk Valley Community College
Bachelor of Science - Software Engineering
Dallas College
Leadership
- Providing leadership and mentorship to new team members by conducting training sessions, monitoring performance, and reinforcing company standards and procedures as a team trainer for Target.
- Dallas College Esports - Leading strategic gameplay for a collegiate 5v5 esports team, coordinating team tactics and decision-making during high-pressure matches as Team Captain.
- Fostering team cohesion and communication by implementing regular practice sessions and feedback loops, enhancing overall team performance and morale.
- Training and mentoring team members, developing individual skills and fostering a growth mindset, which contributed to overall team success.