Cody Faulkner
Emmitsburg,MD
Summary
Dynamic and customer-focused professional with experience at Vail Resorts Inc. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in inventory management and transaction processing, fostering loyalty and repeat business. Strong teamwork orientation and multitasking capabilities contribute to operational efficiency and a positive customer experience.
Overview
5
5
years of professional experience
Work History
Rental Associate
Vail Resorts Inc
Fairfield, PA
12.2024 - Current
- Assisted customers with equipment rentals, ensuring satisfaction and accurate order fulfillment.
- Conducted inventory checks to maintain stock levels and support operational efficiency.
- Provided detailed product knowledge to clients, enhancing their rental experience and promoting upselling opportunities.
- Processed transactions swiftly using point-of-sale systems, ensuring secure payment handling.
- Trained new staff on equipment operation and customer service protocols, fostering a knowledgeable team environment.
- Developed strong relationships with returning customers, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to their rental needs.
Crew Member
Roy Rogers
Thurmont, MD
06.2021 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, maintaining high food safety standards.
- Assisted in training new crew members on operational procedures and customer interactions.
- Collaborated with team to maintain cleanliness and organization in dining and kitchen areas.
- Executed cash handling procedures accurately during peak service hours.
Education
Entrepreneurship
Mount St Mary’s University
Emmitsburg, MDHigh School Diploma -
Catoctin High School
Thurmont, MD05.2024
Skills
- Teamwork orientation
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Effective communication
- Active listening
Timeline
Rental Associate
Vail Resorts Inc
12.2024 - Current
Crew Member
Roy Rogers
06.2021 - Current
Entrepreneurship
Mount St Mary’s University
High School Diploma -
Catoctin High School