Lorrayne Silva
West Orange
Summary
Reliable and organized individual with a solid background in customer service roles. Known for attention to detail and professionalism, consistently ensuring compliance and enhancing overall client experiences.
Overview
2026
2026
years of professional experience
Work History
Rental Associate
Hertz Car Rental
Newark, NJ
02.2025 - Current
- Assisted customers with vehicle selection and rental processes, ensuring satisfaction and efficient service.
- Processed rental agreements and transactions using company software, maintaining accuracy and compliance.
- Provided support in vehicle preparation, including cleaning and inspecting for readiness before customer pick-up.
- Resolved customer inquiries and issues promptly, enhancing overall experience and retention rates.
- Educated customers on rental policies and procedures, fostering understanding and adherence to guidelines.
- Trained new associates on company policies and procedures, fostering a positive team environment for all employees.
- Conducted thorough inspections of vehicles prior to renting, ensuring safety and cleanliness standards were met.
Receptionist
JJ Spa
Newark, NJ
10.2023 - 02.2025
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Coordinated scheduling for appointments, maximizing efficiency and reducing wait times.
- Maintained accurate records of client visits and services provided in the booking system.
- Developed strong relationships with clients, contributing to repeat business and referrals.
Server
Manus Sushi & Steakhouse
Newark, NJ
05.2024 - 12.2024
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction throughout dining experience.
- Collaborated with kitchen staff to streamline food delivery process, enhancing overall restaurant efficiency.
- Trained new servers on menu offerings, POS system operation, and customer service best practices.
- Resolved customer complaints effectively, turning potentially negative experiences into positive outcomes.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Seabras
Newark, NJ
2022 - 10.2023
- Maintained cleanliness and organization of workstations to uphold safety standards.
- Monitored product quality throughout production, implementing adjustments as necessary.
- Collaborated with team members to streamline baking processes and reduce waste.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
Education
High School Diploma -
Escola Secundaria De Tondela
TondelaSkills
- Teamwork orientation
- Fair housing regulations
- Eviction procedures
- Rent collection
- Cleaning and sanitizing
- Attention to detail
- Time management
- Reliability
- Organizational skills
- Active listening
- Cash handling
- Team building
- Professionalism
Websites
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Rental Associate
Hertz Car Rental
02.2025 - Current
Server
Manus Sushi & Steakhouse
05.2024 - 12.2024
Receptionist
JJ Spa
10.2023 - 02.2025
Cashier
Seabras
2022 - 10.2023
High School Diploma -
Escola Secundaria De Tondela