Cody Griswold
Bakersfield,CA
Summary
I have been working since I was 19 years old. After leaving my first job at Wal-Mart I chose to do work and travel. I went moved to work at the grand canyon for a year, then spent two years working in Alaska, after that I moved to Georgia to help my brother and sister in law out with their new daughter. a year after their daughter was born they gave birth to twins so I stuck around for another year to help them with that chaos. The only thing I didn't like about work and travel is that you can't really keep a pet around and dogs are my favorite pets so I had to settle for visiting home and spoiling my brothers dog.
Overview
13
13
years of professional experience
Work History
Server Assistant
Xanterra South Rim LLC.
Grand Canyon, AZ
03.2022 - 01.2024
Server Assistant
Xanterra South Rim LLC.
Grand Canyon, AZ
05.2019 - 01.2024
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Responded promptly to requests from servers or other staff members.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Assisted in training new server assistants on job responsibilities and procedures.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Greeted guests and answered any questions they had about the menu.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Retrieved and transported dirty tableware to dishwashing area.
- Delivered exceptional customer service through friendly interactions with guests.
- Cleared dishes after courses for prompt table maintenance.
- Provided exceptional service to high volume of daily customers.
Porter/bellman
Holland America Princess
Copper Center, AK
03.2015 - 09.2016
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Responded to guest concerns and requests and quickly handled issues.
- Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
- Stored luggage for arriving and departing guests in accordance with established safety standards.
- Communicated effectively with colleagues to ensure that guest needs are met in a timely manner.
- Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
- Demonstrated dedication and work ethic through consistent attendance and top-level performance.
- Cleaned common areas following established schedules and prescribed methods.
- Performed basic maintenance and cleaning.
- Walked property and grounds, picking up trash and debris to maintain curb appeal.
- Maintained a safe work environment by adhering to all safety protocols.
Electronics Team Member
Wal-Mart Supercenter
Bakersfield, CA
01.2011 - 07.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Highland Highschool
Bakersfield, CA05-2010
Skills
- Order Management
- Quality Control
- Guest Relations Management
- Basic Math
- Service Prioritization
- Table Bussing
- Tableside Service
- Station Preparation
- Supply Restocking
- Special Dietary Requirements
- Table Setting Arrangements
- Customer Service
- Attention to Detail
- Check Payment Processing
- Sales Expertise
- Ordering Procedures
- Salesmanship
- Responsible and Trustworthy
- Teamwork and Collaboration
- Willing to Learn
- Flexible Schedule
- Performance Improvement
- POS System Operation
- Positive and Friendly Attitude
- Cash Handling
Timeline
Server Assistant
Xanterra South Rim LLC.
03.2022 - 01.2024
Server Assistant
Xanterra South Rim LLC.
05.2019 - 01.2024
Porter/bellman
Holland America Princess
03.2015 - 09.2016
Electronics Team Member
Wal-Mart Supercenter
01.2011 - 07.2015
High School Diploma -
Highland Highschool
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