Cody Grosz
O'Fallon,IL
Summary
Motivated and analytical problem-solver skilled in team building, leadership, and customer relations. Demonstrates excellent relationship-building abilities. Applies sound judgment to positively impact company success. Dedicated to enhancing employee engagement and boosting performance through training and morale-building.
Overview
19
19
years of professional experience
Work History
Store Manager
Barnes & Noble
Fairview Heights , IL
2023.07 - 2024.08
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Store Manager
Barnes & Noble
Fairview Heights , IL
2014.09 - 2023.07
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
Community Relations Manager
Barnes & Noble
Fairview Heights , IL
2012.09 - 2014.09
- Established and maintained working relationships with clients, government officials and media representatives.
- Identified target audience and developed optimized communication plans to engage and interest individuals.
- Built and maintained corporate image, brand and identity.
- Facilitated and managed business development plan based on market and industry research.
- Maintained open and ongoing communication with clients to meet needs and expectations.
Bookseller
Barnes & Noble
Fairview Heights , IL
2005.05 - 2012.09
- Listened to customer interests and needs and matched with suitable books and related products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Bachelor of Arts - International Relations And Affairs
McKendree University
Lebanon, ILSkills
- Customer Retention
- Strategic Planning
- Staff Management
- Improvement Initiatives
- Team Development
- Customer Service Management
- Sales Expertise
- Customer Relations
References
References available upon request.
Timeline
Store Manager
Barnes & Noble
2023.07 - 2024.08
Assistant Store Manager
Barnes & Noble
2014.09 - 2023.07
Community Relations Manager
Barnes & Noble
2012.09 - 2014.09
Bookseller
Barnes & Noble
2005.05 - 2012.09
Bachelor of Arts - International Relations And Affairs
McKendree University
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