Cody Haley
Irving,TX
Summary
Detail-oriented professional with extensive experience in warehouse operations and parts management. Skilled in problem-solving and effective communication, contributing to improved order accuracy and customer satisfaction. Ready to leverage expertise to streamline operations and enhance service delivery.
Overview
15
15
years of professional experience
Work History
Parts Specialist
Al Lambs Dallas Honda
Dallas, TX
01.2021 - Current
- Managed inventory levels to ensure optimal stock availability for customers.
- Processed customer orders accurately and efficiently, enhancing overall satisfaction.
- Collaborated with suppliers to source high-quality parts, improving service delivery.
- Developed knowledge of OEM specifications to enhance order accuracy and efficiency.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Technician
Self Employed Services
Irving, TX
06.2019 - 12.2021
- Diagnosed and repaired motorcycle engines, ensuring optimal performance and reliability.
- Utilized advanced diagnostic tools to quickly identify problems with motorcycles'' engines or electrical systems, minimizing time spent on unnecessary repairs.
- Performed routine maintenance tasks such as oil changes, tire rotations, brake inspections, and fluid checks to extend the life of clients'' motorcycles.
- Stayed current on industry trends and developments, attending training sessions to continuously improve technical knowledge and skills.
- Increased repeat business through building strong relationships with clients, providing exceptional service, and maintaining open communication channels.
- Reduced downtime for clients by swiftly troubleshooting and resolving motorcycle issues.
- Provided excellent customer service by addressing client concerns promptly, explaining technical issues clearly, and offering expert advice on motorcycle care.
Warehouse Forklift Operator
Amware
Dallas, TX
11.2017 - 06.2019
- Operated forklifts to efficiently transport materials and products within warehouse environment.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Collaborated with team members to execute timely loading and unloading of shipments.
- Trained new staff on safe forklift operation and workplace safety protocols.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Warehouse Lead
Shippers Warehouse
Hutchins, TX
04.2015 - 06.2017
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new team members on warehouse procedures and equipment usage.
- Implemented process improvements, enhancing inventory management and reducing errors.
- Collaborated with cross-functional teams to streamline order fulfillment processes.
- Resolved operational issues swiftly, minimizing disruptions in warehouse activities.
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
- Oversaw daily operations and shipping and handling processes.
- Helped train new employees in safe practices and warehouse procedures.
- Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
Tasker
Shippers Warehouse
Dallas, TX
10.2014 - 11.2015
- Coordinated shipping schedules to optimize delivery times and reduce delays.
- Collaborated with cross-functional teams to resolve shipping discrepancies effectively.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Utilized data-driven insights to optimize work processes for improved efficiency and success rates.
- Streamlined workflow processes for increased team productivity and successful project delivery.
- Coordinated efforts between departments to streamline communication channels, increasing overall organizational effectiveness.
Warehouse Picker
Shippers Warehouse
Dallas, TX
06.2011 - 10.2014
- Operated hand-held scanners for accurate order picking and inventory management.
- Collaborated with team members to enhance workflow efficiency and meet daily targets.
- Conducted regular quality checks on products to ensure compliance with shipping standards.
- Maintained organized workstations to optimize space and minimize retrieval time.
- Used scanners to quickly locate and track items in warehouse.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Education
High School Diploma -
Rowlett High School
Rowlett, TX06-2011
Skills
- Shipping and receiving
- Packaging and labeling
- Warehouse operations
- Environmental awareness
- Parts documentation
- Parts identification
- Customer service
- Ordering parts
- Order fulfillment
- Problem-solving skills
- Proficient in LIGHTSPEED and AS400
Timeline
Parts Specialist
Al Lambs Dallas Honda
01.2021 - Current
Technician
Self Employed Services
06.2019 - 12.2021
Warehouse Forklift Operator
Amware
11.2017 - 06.2019
Warehouse Lead
Shippers Warehouse
04.2015 - 06.2017
Tasker
Shippers Warehouse
10.2014 - 11.2015
Warehouse Picker
Shippers Warehouse
06.2011 - 10.2014
High School Diploma -
Rowlett High School