CODY HERALD
DHL Express
Butler,KY
1
Certification
19
years of professional experience
Results-driven leader with over 15 years in airside operations, labor relations, and organizational leadership. Focused on driving operational performance, building high-performing teams, and promoting a culture of accountability and innovation. Expertise in developing leaders, enhancing employee engagement, and delivering business outcomes that support growth.
Work History
Sr. Manager Ramp/Tug On Job Training
6 Months- Analyzed training capabilities for 700+ ramp and tug staff to identify efficiency gaps and propose targeted curriculum changes.
- Conducted hands-on assessments across shifts, documented skill gaps to enable targeted coaching and measurable performance improvements.
- Coordinated with engineering and recruiting teams for high-volume hiring, addressing staffing shortfalls by filling critical operational roles.
- Conducted hands-on assessments across shifts, documented skill gaps, and initiated targeted coaching to drive measurable performance improvements.
Director, Labor Relations
2 Years 4 Months- Facilitated discussions as subject matter expert during panel negotiations.
- Coordinated the relationship between two local unions (100/089) and DHL, addressing employee concerns.
- Reviewed policies and procedures while partnering with Human Resources and legal departments.
- Collaborated with regional Labor professionals and Legal to enhance knowledge and growth.
- Managed grievance caseload, prepared hearing briefs, and resolved cases through targeted evidence.
- Trained managers on contract interpretation and progressive discipline, enhancing compliance and understanding.
Airside Director
5 Years- Managed safety operations for a team of 900 staff and 35 management personnel, ensuring efficient and secure handling of over 100 nightly aircraft departures and arrivals.
- Enforced OSHA, FAA and DHL safety regulations, ensuring compliance and safety in airside operations.
- Developed and delivered comprehensive monthly business reviews to inform strategic decision-making.
- Collaborated with recruitment, human resources, corporate security, and International Customs and Border Patrol to streamline operational processes.
Airside Senior Manager
1 Year- Developed leadership team through motivation, coaching, and targeted feedback to enhance team capabilities.
- Coordinated intra-regional and international aircraft operations, ensuring smooth handling of 45-55 aircraft departures nightly.
- Led operational strategies to enhance efficiency in logistics and distribution processes.
- Mentored team members on best practices in supply chain management and customer service excellence.
- Implemented process improvements that reduced transit times and increased overall delivery reliability.
Airside Manager
2 Years- Managed 16 teams of 6 to 7 people, overseeing approx. 96-115 employees and 6 airside supervisors to ensure operational efficiency.
- Supervised aircraft arrivals and departures each night.
- Led cross-functional teams to streamline logistics operations and enhance service delivery.
- Implemented process improvements that increased operational efficiency and reduced service delays.
- Developed training programs for staff, enhancing skillsets and boosting team productivity.
Airside Supervisor
2 Years- Led 4 teams of 6 to 7 members, ensuring efficient operations for 24-28 employees.
- Managed aircraft arrivals to ensure timely operations and departures of 6-8 aircraft nightly.
- Oversaw daily operations, ensuring efficiency and adherence to safety protocols.
- Mentored team members, fostering a collaborative and high-performance work environment.
- Implemented process improvements that enhanced productivity and reduced operational delays.
Ramp Lead
1 Year- Managed a team of 6 to 7 employees to achieve departmental goals. Delegated job assignments for training.
- Promoted safety practices and awareness to enhance airside operational efficiency.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Deli Worker
2 Years 11 Months- Maintained cleanliness and organization of deli area, ensuring compliance with health regulations.
- Collaborated with team members to streamline food preparation processes, enhancing overall efficiency.
Education
Bachelor of Arts - Psychology
Skills
Strategic planning
Cross-functional collaboration
Operations management
Training assessment & development
Organizational skills
Public speaking
Leadership
Communication
Safety compliance
Conflict resolution
Team building
Adaptability
Change management
Interpersonal skills
Certification
American Red Cross: Adult FA/CPR/AED with Life Threatening Bleeding, Tourniquet Application.
Timeline
Sr. Manager Ramp/Tug On Job Training
DHL Express
02.2026 - CurrentRead More
Director, Labor Relations
DHL Express
10.2023 - 02.2026Read More
Airside Director
DHL Express
01.2018 - 01.2023Read More
Airside Senior Manager
DHL Express
01.2017 - 01.2018Read More
Airside Manager
DHL Express
01.2015 - 01.2017Read More
Airside Supervisor
DHL Express
01.2013 - 01.2015Read More
Ramp Lead
DHL Express
01.2012 - 01.2013Read More
Deli Worker
California Market Place
02.2008 - 01.2011Read More
Northern Kentucky University
Bachelor of Arts from Psychology
Read More
AWARDS AND RECOGNITION
Recognized by DHL in ‘Be Like Cody, Work at DHL Cincinnati Global Hub’ campaign to connect more people to opportunities for progression at DHL Express.