Cody Heredia
Palm Desert
Summary
Results-driven professional with extensive experience in retail management. Committed to improving operational efficiency and achieving organizational goals. Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Aldi Grocery Store
03.2024 - Current
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Trained and developed team members on customer service best practices and operational procedures.
- Implemented promotional strategies to increase sales during peak shopping periods.
- Coordinated scheduling and task assignments, optimizing workforce efficiency during busy hours.
- Handled day to day stocking and quality assurance procedures
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Front Desk Agent
Ace Hotel and Swim Club
10.2023 - 03.2024
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and ensured accurate billing for guests.
- Utilized hotel management software to track reservations and maintain inventory accuracy.
- Streamlined communication between departments to enhance guest experience.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
General Manager
Goodwill Southern California Store & Donation Center
04.2022 - 10.2023
- Oversaw daily operations, ensuring compliance with organizational policies and procedures.
- Developed and implemented staff training programs to enhance team performance and customer service.
- Managed inventory control processes, optimizing stock levels to reduce costs and improve availability.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise selection and pricing.
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and implemented strategies to increase sales and profitability.
Front Desk Agent
Ace Hotel and Swim Club
10.2021 - 04.2022
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and ensured compliance with hotel policies.
- Maintained accurate records of reservations and billing transactions.
- Assisted in training new front desk staff on operational procedures.
- Collaborated with housekeeping to optimize room readiness for arrivals.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
General Manager
Goodwill Southern California Store & Donation Center
05.2017 - 03.2020
- Led operational strategies to enhance store efficiency and customer satisfaction.
- Managed donation center processes, ensuring timely sorting and distribution of goods.
- Developed staff training programs to improve service delivery and employee engagement.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends and drive merchandising strategies.
- Fostered a positive work environment through effective team leadership and conflict resolution.
- Managed budget implementations, employee reviews, training, and schedules.
- Drove year-over-year business growth including achieving the highest grossing store in the district while leading operations, strategic vision, and long-range planning.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
High School Diploma -
Palm Desert High School
Palm Desert, CA06-2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff training and development
- Workload management
- Employee scheduling
- Recruiting and interviewing
- Policy enforcement
- Cost control
Timeline
Assistant Manager
Aldi Grocery Store
03.2024 - Current
Front Desk Agent
Ace Hotel and Swim Club
10.2023 - 03.2024
General Manager
Goodwill Southern California Store & Donation Center
04.2022 - 10.2023
Front Desk Agent
Ace Hotel and Swim Club
10.2021 - 04.2022
General Manager
Goodwill Southern California Store & Donation Center
05.2017 - 03.2020
High School Diploma -
Palm Desert High School