Cody Hoard
Tacoma,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Service Manager
Avenue5 Residential
10.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Implemented strategies to increase customer service satisfaction ratings.
Service Manager
Equity Residential
01.2016 - 12.2021
- Monitored inventory levels and placed orders to replenish stock.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
House Painter
Touch Painting
04.2012 - 01.2016
- Covered surfaces and furnishings with cloth and plastic to protect from paint drops.
- Completed interior and exterior painting for variety of residential and commercial clients.
- Removed fixtures such as pictures, doorknobs, lamps, and electric switch covers prior to painting.
- Patched cracks, holes and other imperfections in walls and other surfaces.
- Reached high ceilings and walls with scaffolding and ladders.
Education
High school diploma or GED -
Mount Tahoma High School
Tacoma, WA06.2003
Skills
- Time Management
- Quality Assurance
- Establishing Vision
- Critical Thinking
- Quality Control
- Maintenance and Repair
- Preventive Maintenance
- Multitasking and Organization
- Customer Service Management
Accomplishments
- Started Monthly Newsletter for elevators, mailroom, and lobbies
- Worked with Urban Artworks in Seattle to coordinate and paint a community art mural with residents at Uwajimaya Village Apartments for Asian American and Pacific Islander Heritage Month
- Donated supplies and time to build community garden
- Assisted multiple sister properties when needed and helped open new acquired properties
- Achieved better property reviews by motivating residents to leave positive feedback
- Left lasting impact on residents, employees, and properties
Outdoor Recreation
I was born and raised here in the Pacific Northwest and ever since I was little I enjoyed the outdoors. I enjoy hiking, backpacking, camping, kayaking, rafting, fishing, crabbing, and more. We are truly fortunate to have such beautiful areas here in Washington.
Timeline
Service Manager
Avenue5 Residential
10.2021 - Current
Service Manager
Equity Residential
01.2016 - 12.2021
House Painter
Touch Painting
04.2012 - 01.2016
High school diploma or GED -
Mount Tahoma High School
Similar Profiles
Gabriela MartinezGabriela Martinez
PROPERTY MANAGER at Avenue5 ResidentialPROPERTY MANAGER at Avenue5 Residential
Carlos OrtizCarlos Ortiz
Assistant Leasing Agent at Avenue5 ResidentialAssistant Leasing Agent at Avenue5 Residential
Alexandra DavidsonAlexandra Davidson
Assistant to the Property Manager at Avenue5 ResidentialAssistant to the Property Manager at Avenue5 Residential
Kimberly LuevanoKimberly Luevano
Property Manager at Avenue5 ResidentialProperty Manager at Avenue5 Residential
Keyri De HaroKeyri De Haro
Administrative Assistant at Elite Fencing and LandscapingAdministrative Assistant at Elite Fencing and Landscaping