Summary
Overview
Work History
Education
Skills
Websites
Relevant Classes Taken
Affiliations
Timeline
Generic

Cody Hooper

Antioch,TN

Summary

Results-driven Client Success Manager successful at enhancing customer loyalty with forward-thinking and attentive strategies. Competent in providing customers with exceptional experiences which drive retention. Eager to offer many years of related experience and pursue dynamic, growth-oriented position.

Overview

6
6
years of professional experience

Work History

Territory Manager

JTI
Nashville, TN
02.2024 - Current
  • I manage the relationship between clients and JTI to ensure our products and services are better aligned with our clients' goals.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Senior Account Executive

Instawork
Nashville, TN
10.2022 - 02.2024
  • Managed day-to-day client accounts, ensuring high levels of client satisfaction.
  • Advised management on changes needed in order to improve overall client satisfaction levels.

Sales Team Manager

GoHealth
Chicago, IL
01.2021 - 10.2022
  • Having been promoted to this role, I managed 15 Account Executives and completed coaching sessions daily.
  • Ensure my team is exceeding KPIs on a daily, monthly, and yearly basis. This includes daily phone calls, closing percentages, and other KPIs.

Account Executive

Yelp
Chicago, IL
10.2019 - 01.2021
  • Lead outreach to businesses, helping them achieve their goals through selling Yelp's advertising programs.
  • Provide a consultative approach to every partnership, and work with each client to determine their business needs and aspirations.

Education

Bachelor's degree - Public Relations and Advertising

DePaul University
Chicago, IL
09.2019

Skills

  • Client relationship management
  • Territory planning
  • Market analysis
  • Contract negotiation
  • Customer service
  • Account management

Relevant Classes Taken

  • Sales 101
  • Leadership Do's and Don'ts
  • Effective Business Communications
  • Coaching 101
  • Account Planning
  • Research Methods in Advertising
  • Writing in Public Relations
  • Principles of Advertising
  • Advertising 101

Affiliations

  • Former two sport college athlete
  • 2x rugby national champion
  • Youngest person ever promoted to Team Manager at GoHealth

Timeline

Territory Manager

JTI
02.2024 - Current

Senior Account Executive

Instawork
10.2022 - 02.2024

Sales Team Manager

GoHealth
01.2021 - 10.2022

Account Executive

Yelp
10.2019 - 01.2021

Bachelor's degree - Public Relations and Advertising

DePaul University

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